"A problem occurred while extracting some files" during install - Adobe CS6

[redbrad0]

I downloaded both the DesignWebPremium_CS6_LS16 on my Windows 7 Pro computer and when I run the exe it gives me the error "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder". When I click OK another message comes up with "A problem occurred while extracting the archive. Please try downloading the Adobe CS6 Design and Web Premium again". Any ideas?

• The computer has 128 GB of space
• I have downloaded the software twice
• I have tried to extract to the desktop "C:\Users\Brad\Desktop\Adobe CS6 Design and Web Premium" using my login and also right clicking on it and running the exe as Admin
• I have tried to extract to the desktop "C:\Adobe CS6 Design and Web Premium" using my login and also right clicking on it and running the exe as Admin

[Bani Verma · Accepted solution]

Hi,

Please refer to the following links:

Troubleshoot install issues with log files | CS5, CS5.5, CS6

Installation and launch log errors | CS5, CS5.5, CS6

Le us know if this helps.

Regards,

Bani

[gaelleb63605306]

I have exactly the same issue, using Windows 10, and the links you provided didn't help me. Any other idea?

Thank you

[Corah Sage]

I'm having the same problem, also Windows 10. Is it not compatible?

[Corah Sage]

In short:

Problem caused by missing Adobe Application Manager.

In Depth:

Problem:

• Downloaded Adobe CS6 Web Premium Files 1 and 2
• Received error "A problem occurred while extracting some files. Check available space on your computer and the write privileges on the destination folder". When I click OK another message comes up with "A problem occurred while extracting the archive. Please try downloading the Adobe CS6 Design and Web Premium again"

Additional Details:

• Upgraded to 64-bit Windows 10, all files were wiped with upgrade. Only had license backed up, since I was planning to reinstall from website. Went to reinstall from Adobe site, received error.
• Available Hard Disk Space: 170 GB (& 16 GB RAM) (plenty)

Solution:

• Downloaded Adobe Application Manager
• Reinstalled Adobe CS6 Web Premium Files 1 and 2
• Clicked on DesignWebPremium_CS6_LS16 (File 2) once both successfully installed
• Success!

*However, I did have to install a trial because for some reason it's saying, "Serial Number you provided is valid, but qualifying product could not be found on this computer." and doesn't have my CS6 Design and Web Premium in the dropdown menu.

On to more forums I go....