"application install seems to be damaged, reinstall the application" Mac

[christinaa59645302]

My premiere pro application won't open because of this constant message "Your application install seems to be damaged, Please reinstall the application." Even after uninstalling and reinstalling  adobe creative cloud/premiere pro. It also continues to say the app can't be opened. My app also shows as a "Buy Now" when I am paying for the app. I use a Mac book. I wish adobe would actually have people available to easily contact. Im paying for products that I can't even access. Any advice?

[Vishu_Aggarwal · Accepted solution]

Details of your Mac OS will help us better.

Also Try cleaning everything using the Adobe cleaner tool & than reinstall the Adobe creative cloud & softwares. Make sure your sign in using the correct id (id used to purchase the creative cloud).

You can download the cleaner tool from this link - AdobeCreativeCloudCleanerTool.dmg

Can visit this link for more details on Adobe cleaner tool - Use the Creative Cloud Cleaner Tool to solve installation problems

Incase if you still face the buy issue than you can contact Adobe care in following three ways  -

1. Web site - Contact Customer Care

2. Phone - Reach us by phone

3. Twitter - Adobe Customer Care (@AdobeCare) | Twitter

[JudieL]

Hello, This doesn't work. What else do you suggest?

[brianz56061918]

This is so ridiculous! I'm an IT admin and after moving to this CC nonsense Adobe products are absolutely useless. I have spent endless amount of time resolving CC issues that NEVER resolve the same way twice. The solutions from Adobe have turned into "Remove everything Adobe you ever installed, trash all of the user's years worth of settings, then run a cleaning tool from Adobe, then after that go through the OS system files and remove entries that are there for some of the installs but not others, then reboot, reinstall and re-do everything possible and watch as it fails with the same error that you started with hours ago and of course Adobe has no idea why.

Then an ongoing issue that effects thousands of people is marked as resolved because there solution worked for 1 or 2 people. Any one else that it doesn't work for gets ignored. All of our time that is wasted with these products always revolves around so BS license and/or account issue and not the actual apps themselves. Of course Adobe won't acknowledge this because then you find out you are spending all of this time over an account that is payed in full. When you use to activate the apps locally they worked for years on end. However, now every other update breaks your entire install because of licensing BS. Go with the only real solution that I'm going with for this huge company that I manage IT for, cancel everything Adobe and get another solution.

[insited]

Error still shows up 2 years later. Adobe Creative Suite was a great package. Pay for everything up front, use it forever.

Now I'm on some bullsh1t subscription model where I'm forced to always have the latest version of your apps, which seem to get worse with every update.

Experience with CS6 - design pics, design vids, design audio, design documents etc etc. No updating.

Experience with CC - sign in to this then sign in to that then spend half your day updating then another half a day waiting for sh1t to open. "Your application install seems to be damaged, Please reinstall the application." Still waiting to design something.

In the meantime plenty of competitors have managed to understand the point of making fast, responsive, bug-free apps.

Adobe - you hike the price up more and more for a continually worse product. I'm at a loss at how to fix the "Your application install seems to be damaged, Please reinstall the application." error. Should I reinstall my OS next? Obviously your apps are filling it with junk that they fail to clean in uninstall process.

Oh and while hiking the price for your users and getting lazy with software quality, you rip off Dolby for licensing payments by lying about your profits to them and they pull their licensed codecs from your suite. So I had to update my apps to remove features because your business is failing even though you're charging through the ar$e for complete bullsh1t.

[q12x]

If error: "Your application install seems to be damaged, Please reinstall the application."
If not running for any reason
- install D:\Programe\PtNecazuri\__Windows 7 Ultimate (64 Bit)\update windows 7 sp1\Microsoft .NET Framework 4.8 for Windows 7.exe

Instructions:
1) Run Microsoft .NET Framework 4.8 for Windows 7.exe file and wait untill all files has been extraced, then it will prompt to restart PC.
2) After restart, open your Adobe PS.
DONE!

[q12x]

Clean your temp folder:
go to C:\Users\[PCname]\AppData\Local\Temp\ folder and delete ALL files from it and skip for possible used files.
Open PS and all should work now.

[q12x]

- goto C:\Program Files (x86)\Common Files\Adobe\ folder
It should be only 1 folder in it named [Acrobat] - (if you have acrobat reader installed)
I find a dubious folder named [AdobeGCClient]
It contained 2 dubious executable files in it:
AGM = adobe Genuine Manager and AGS = adobe genuine source
They can not be deleted because they run as services in the background.
So... I stopped these specific services, and inside that folder, i could delete the 2 executable files.
Now PS is working.
Always restart PC to confirm your PS is working fine.