Participant

Answered

"Card Invalid" when I updated my billing

Forum|Forum|9 years ago
December 20, 2016
2 replies
3708 views

Anyone from Adobe here? I've been updating my billing but every time I type my card number, it always says "Card Invalid" below the field. I've been doing this for a week already and I can't seem to pay for my subscription.

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Correct answer Kanikas

Hi,

With the details shared above, i still cannot pull up any records.

Please make sure you are signed with a correct Adobe ID.

Please Contact Customer Care for more information.

Participant

I am trying to update my payment on two accounts and both say the card is invalid. In the meantime, the card is working fine everywhere else. What to do?

Community Expert

Community Expert

This is a public forum DO NOT POST PRIVATE INFORMATION such as your Adobe ID

What you do now is click the twice provided link to contact customer care

Community Manager

Community Manager

Hi Iolak,

Unfortunately i don't see any active Adobe account under the same ID as with forums.

Can you please share the Adobe ID under which you are trying to update billing in a private message?

You may also Contact Customer Care for any help or information.

You may also refer :

Update the credit card for your Creative Cloud account

Manage your Creative Cloud membership

Feel free to update the thread for any queries.

iolakAuthor

Participant

my id is 'edited by mod.' please do check it

Community Manager

Correct answer

Community Manager

Hi,

With the details shared above, i still cannot pull up any records.

Please make sure you are signed with a correct Adobe ID.

Please Contact Customer Care for more information.