"Connecting to Server" issue for Installer download

Forum|Forum|10 years ago
April 10, 2015
2 replies
1217 views

Have been trying for last 2 hours and have been through all the Troubleshooting steps - but the Installer goes on "Trying to Connect to the Server". Please resolve urgently

Creative Cloud

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Correct answer debapriyas14517669

Finally I have been able to resolve the issue after a Tech chat.

I had to disable the Firewall and Anti virus for the download.

As per the Tech: "Sometimes Anti Virus and Firewall's blocks the installation and activation of Adobe Applications as we have disabled them we are able to install. Once issue is fixed you can go ahead and enable it."

Sheena Kaul

Legend

Hi,

Please refer to the help document below:

Creative Cloud Connection Update

Regards,

Sheena

D

debapriyas14517669Author

Participant

Hi, I have tried all these options but I am still facing the same - "Trying to connect to the server issue"

D

debapriyas14517669AuthorCorrect answer

Participant

Finally I have been able to resolve the issue after a Tech chat.

I had to disable the Firewall and Anti virus for the download.

As per the Tech: "Sometimes Anti Virus and Firewall's blocks the installation and activation of Adobe Applications as we have disabled them we are able to install. Once issue is fixed you can go ahead and enable it."