"Creative Cloud needed to resolve the issue" error

[J.Varghese@hpa.org.nz]

Couple of our users are having issue with the adobe CC app. When they open the Indesign app they are getting an error message says " Adobe Creative Cloud, needed to resolve the issue. Please click "repair" to fix the issue" and also it's asking to turn on UAC. I turned on the UAC and it seems the Indesign app is working fine. I would like to know what is causing this issue?

Indesign error

{Renamed by MOD}

[Eric Dumas]

Hi,

I had issues like this in the past.

It seemed to resolve itself most of the time by updating the software (CC and InDesign). 

Only once, I have to reinstall the whole suite after uninstalling and using the Creactive Cloud Cleaner tool.

[J.Varghese@hpa.org.nz]

Thank you for the response. I've tried updating but still coming up with that error message if the UAC is Off. I should try the below remommentation from Ashutosh. 

[Ashutosh_Mishra]

Hi there,

Thanks for reaching out. In addition to Eric's great response, I'd recommend you to go through https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-missing-damaged.html and try following the steps provided here.

Hope it helps!

Also, moving this discussion to "Get Started" community for further help.

Regards,

Ashutosh

[J.Varghese@hpa.org.nz]

Thank you for the response. I will have  a look.