"OS requirements not met" when installing CS5.5 on Windows 8

Question

I am trying to install the trial version of CS5.5 to my Surface Pro, running Windows 8 Professional 64-bit.

Installation fails completely for all components.

No Adobe products other than Flash Player and Reader have ever been installed on this computer before.

I have no security software installed at all.

Based on google results, I have already tried:

- installing from safe mode

- running the windows system file checker to make sure Windows Installer is working (it reported no problems)

- settting user account control to the lowest setting

Here is the error log:

Exit Code: 7

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 140 error(s), 207 warning(s)

WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}

WARNING: DW066: OS requirements not met for {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6}

WARNING: DW066: OS requirements not met for {43A1C48E-3E50-410e-951C-E17A66BBF824}

WARNING: DW066: OS requirements not met for {3450d4c5-a82b-4428-a512-842ee1555a14}

WARNING: DW066: OS requirements not met for {11C0657F-2BD4-4CBC-87F3-9455DC91886E}

WARNING: DW066: OS requirements not met for {8F366029-8F3C-4400-BB65-7BFD1A58F200}

WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}

WARNING: DW066: OS requirements not met for {4603E0C5-6880-4A4F-BCF8-DF1F6AE0E317}

WARNING: DW066: OS requirements not met for {EB186BF2-0A84-40A2-B794-0326D3DF9973}

WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}

WARNING: DW066: OS requirements not met for {6BC81374-1E33-4495-93E2-DD2B10D358EE}

WARNING: DW066: OS requirements not met for {067E43CD-3E9C-44BA-89FA-EDE7461BC22B}

WARNING: DW066: OS requirements not met for {C1302004-7A3C-467A-80AC-4D0C9F6982C1}

WARNING: DW066: OS requirements not met for {7CAD45EF-24AD-4281-9236-7F8DDB0B9538}

WARNING: DW066: OS requirements not met for {C2F8BD34-1692-40F9-BA1B-1CFB2B5FED3A}

WARNING: DW066: OS requirements not met for {00AEBAF2-D950-467B-BD24-449BCA2A4424}

WARNING: DW066: OS requirements not met for {FF5837B9-6F4D-1014-B2FA-C016F4A584FA}

WARNING: DW066: OS requirements not met for {F37EA9EC-638F-4E61-BED4-BDB10461D73B}

WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}

WARNING: DW066: OS requirements not met for {32C78855-194D-4E66-9EB5-D6DC1C418D79}

WARNING: DW066: OS requirements not met for {89823DB1-05CA-1016-BA4A-BE6A29E42461}

WARNING: DW066: OS requirements not met for {7CF76BDA-73EA-4C46-A59D-FC3142D83E65}

WARNING: DW066: OS requirements not met for {0A186736-9C62-48B2-B1DF-8A9C5CF7C997}

WARNING: DW066: OS requirements not met for {4C08199E-0D93-4227-8325-F024E71CA7A1}

WARNING: DW066: OS requirements not met for {BD3F3C6B-5F98-109B-A0CA-B0FAE4A7D983}

WARNING: DW066: OS requirements not met for {301D39AF-43B1-445B-88CF-D78584200322}

WARNING: DW066: OS requirements not met for {CC35904A-0197-4F06-BD70-9CE3DB24DBFD}

WARNING: DW066: OS requirements not met for {4B51E596-6BB0-4244-9AB9-344AD5FA6726}

WARNING: DW066: OS requirements not met for {CCB778B5-25B8-4E57-9F20-72B11B443EF9}

WARNING: DW066: OS requirements not met for {07C64F28-6F4E-1014-A82C-D40EE8D79912}

WARNING: DW066: OS requirements not met for {260BF844-6F4D-1014-A611-DFCB82217C38}

WARNING: DW066: OS requirements not met for {47CE893F-A0FF-4094-AA16-5209AEA7C7E0}

WARNING: DW066: OS requirements not met for {208DE3D5-541C-41B0-8595-7A608A6E4306}

WARNING: DW066: OS requirements not met for {4A4F91EA-5951-4C5C-B911-027D802817EB}

WARNING: DW066: OS requirements not met for {4883A813-2805-4FA8-A91C-073BA7B2667A}

WARNING: DW066: OS requirements not met for {9F16123E-05FC-1016-91BC-C090234C0EE3}

WARNING: DW066: OS requirements not met for {AC76BA86-1033-F400-7760-000000000005}

WARNING: DW066: OS requirements not met for {B7091600-995D-44EC-9B67-0E2025FDA600}

WARNING: DW066: OS requirements not met for {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57}

WARNING: DW066: OS requirements not met for {AD60EB24-4CEE-4CA0-A6AA-526EAF41F2DB}

WARNING: DW066: OS requirements not met for {650C9D09-D5BD-4532-8BEE-01DBC1DF5537}

WARNING: DW066: OS requirements not met for {D57FC112-312E-4D70-860F-2DB8FB6858F0}

WARNING: DW066: OS requirements not met for {5D2A85AB-7391-4EAC-AA61-D5D9C09E4F17}

WARNING: DW066: OS requirements not met for {3D51982E-45C6-4B4B-9362-B356E1610821}

WARNING: DW066: OS requirements not met for {0215A652-E081-4B09-9333-DC85AAB67FFA}

WARNING: DW066: OS requirements not met for {35ED8892-98E5-488A-A23C-6DB842A46EA5}

WARNING: DW066: OS requirements not met for {DD309051-FACF-4A5E-87F1-C57154BB3DE8}

WARNING: DW066: OS requirements not met for {B32795C5-827C-4184-9A36-FF23AB3CDA30}

WARNING: DW066: OS requirements not met for {D8CCCF4C-C227-427C-B4BE-736657D2AB7E}

WARNING: DW066: OS requirements not met for {8DADF070-FE60-4899-8EF0-4242E7702F7D}

WARNING: DW066: OS requirements not met for {1C9D6B02-8B92-4E40-8B22-37D8C95430F0}

WARNING: DW066: OS requirements not met for {FB720658-01F4-4002-BB69-49E66CD82E30}

WARNING: DW066: OS requirements not met for {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6}

WARNING: DW066: OS requirements not met for {23767F5D-A80C-4264-B8EA-ED4085FC332A}

WARNING: DW066: OS requirements not met for {DDBDE7B0-6FC4-40B1-B673-66EEE8CB60CF}

WARNING: DW066: OS requirements not met for {E82097B9-A3B8-404A-9A92-AC16A8AC9576}

WARNING: DW066: OS requirements not met for {C61B093E-259E-45D8-B9B6-24630A700398}

WARNING: DW066: OS requirements not met for {08EF22BC-43B2-4B4E-BA12-52B18F418F38}

WARNING: DW066: OS requirements not met for {EDE888ED-3BD7-4D8C-AB35-7E4C661A94D9}

WARNING: DW066: OS requirements not met for {10355145-8A4C-47F3-994B-B9B81B4DABF5}

WARNING: DW066: OS requirements not met for {F9F276DA-9EC6-492C-AF58-F27C5EC19D66}

WARNING: DW066: OS requirements not met for {CE45CAE5-0B56-4C52-AE07-98A05027A049}

WARNING: DW066: OS requirements not met for {FE35B66A-C8F1-4D62-B823-C2EE2C7DA702}

WARNING: DW066: OS requirements not met for {D97AF04B-B70A-4862-BC25-31E6D9C4A529}

WARNING: DW066: OS requirements not met for {970C9F3A-39C5-480B-BE51-7C70AB9F84DB}

WARNING: DW066: OS requirements not met for {E348E466-429A-4FB0-AFCF-8306C16BBFF1}

WARNING: DW066: OS requirements not met for {2EA9B52E-8613-41A0-9EEF-FF54AD4CC810}

WARNING: DW066: OS requirements not met for {857CC5F0-040E-1016-A173-D55ADD80C260}

WARNING: DW066: OS requirements not met for {B98CCEE8-0217-1016-B5BF-F06B878DAC9A}

WARNING: DW066: OS requirements not met for {50509A36-0291-1016-9CCF-FC05E9E55550}

----------- Payload: {08D2E121-7F6A-43EB-97FD-629B44903403} Microsoft_VC90_CRT_x86 1.0.0.0 -----------

ERROR: Install MSI payload failed with error: 1601 - The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

MSI Error message:

WARNING: DW036: Payload cannot be installed due to dependent operation failure

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050: - Adobe ExtendScript Toolkit CS5.5: Install failed

ERROR: DW050: - Adobe Buzzword CS5.5: Install failed

ERROR: DW050: - Adobe Dreamweaver CS5.5: Failed due to Language Pack installation failure

ERROR: DW050: - Microsoft_VC90_ATL_x86: Install failed

ERROR: DW050: - Adobe Linguistics CS5 x64: Install failed

ERROR: DW050: - AIR for Apple iOS support (FB): Install failed

ERROR: DW050: - Digital Publishing: Failed due to Language Pack installation failure

ERROR: DW050: - Microsoft_VC90_CRT_x86: Install failed

ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Premiere Pro CS5.5 Support: Install failed

ERROR: DW050: - Adobe Media Encoder CS5.5: Install failed

ERROR: DW050: - Microsoft_VC80_ATL_x86: Install failed

ERROR: DW050: - Adobe Photoshop CS5.1 Core_x64: Failed due to Language Pack installation failure

ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed

ERROR: DW050: - AdobeColorNA CS5.5: Install failed

ERROR: DW050: - Suite Shared Configuration CS5.5: Install failed

ERROR: DW050: - AdobePDFL x64 CS5: Install failed

ERROR: DW050: - DynamiclinkSupport: Install failed

ERROR: DW050: - Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack: Install failed

ERROR: DW050: - Microsoft_VC80_MFCLOC_x86_x64: Install failed

ERROR: DW050: - IE Plugin CS5.1: Install failed

ERROR: DW050: - Adobe Illustrator CS5.1: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Digital Publishing Application Language Files_AdobeDigitalPublishingAppLang-en_US: Install failed

ERROR: DW050: - Adobe Flash CS5.5_AdobeMobileExtension_Flash11.5-en_US: Install failed

ERROR: DW050: - Adobe XMP Panels CS5: Install failed

ERROR: DW050: - Pixel Bender Toolkit: Install failed

ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5.5: Install failed

ERROR: DW050: - Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64: Install failed

ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS5.5: Install failed

ERROR: DW050: - CSXS Story Extension: Install failed

ERROR: DW050: - Adobe Dreamweaver CS5.5_AdobeDreamweaver11.5en_USLanguagePack: Install failed

ERROR: DW050: - Photoshop Camera Raw: Install failed

ERROR: DW050: - Adobe OnLocation CS5.1_AdobeOnLocation5.1en_USLanguagePack: Install failed

ERROR: DW050: - Camera Profiles Installer: Install failed

ERROR: DW050: - Adobe Extension Manager CS5.5: Install failed

ERROR: DW050: - Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll: Install failed

ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed

ERROR: DW050: - AdobeColorCommonSetRGB: Install failed

ERROR: DW050: - Microsoft_VC80_CRT_x86_x64: Install failed

ERROR: DW050: - AdobeColorPhotoshop CS5.5: Install failed

ERROR: DW050: - Firefox Plugin CS5.1: Install failed

ERROR: DW050: - Adobe Linguistics CS5.5: Install failed

ERROR: DW050: - Adobe Device Central CS5.5: Failed due to Language Pack installation failure

ERROR: DW050: - Office Plugin CS5.1: Install failed

ERROR: DW050: - Adobe Mini Bridge CS5.1: Install failed

ERROR: DW050: - AdobeMotionPicture CS5.5: Install failed

ERROR: DW050: - Adobe SING CS5: Install failed

ERROR: DW050: - Adobe InDesign CS5.5 Common Language Files_AdobeInDesign7xCommonLang-en_US: Install failed

ERROR: DW050: - AdobeColorCommonSetCMYK: Install failed

ERROR: DW050: - Adobe OnLocation CS5.1: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe InDesign CS5.5 Application Feature Set Files: Install failed

ERROR: DW050: - Photoshop Camera Raw (64 bit): Install failed

ERROR: DW050: - Microsoft_VC90_MFC_x86: Install failed

ERROR: DW050: - Adobe Flash Builder 4.5: Install failed

ERROR: DW050: - Adobe Media Encoder CS5.5 X64: Install failed

ERROR: DW050: - AIR for APPLE IOS Support (FP): Install failed

ERROR: DW050: - Adobe Linguistics CS5: Install failed

ERROR: DW050: - PDF Settings CS5: Install failed

ERROR: DW050: - AdobeTypeSupport CS5: Install failed

ERROR: DW050: - Adobe CSXS Infrastructure CS5.5: Install failed

ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed

ERROR: DW050: - Adobe InDesign CS5.5 Common Base Files: Install failed

ERROR: DW050: - Adobe Flash Fonts1: Install failed

ERROR: DW050: - Adobe After Effects CS5.5 Support: Install failed

ERROR: DW050: - Adobe OnLocation CS5.1 Third Party Content Wrapper: Install failed

ERROR: DW050: - AdobeHelp: Install failed

ERROR: DW050: - Required Common Fonts Installation x64: Install failed

ERROR: DW050: - Microsoft_VC90_ATL_x86_x64: Install failed

ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler: Install failed

ERROR: DW050: - Adobe Fireworks CS5.1: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Story: Install failed

ERROR: DW050: - Microsoft_VC90_MFCLOC_x86_x64: Install failed

ERROR: DW050: - Microsoft_VC80_ATL_x86_x64: Install failed

ERROR: DW050: - Microsoft_VC90_CRT_x86_x64: Install failed

ERROR: DW050: - Microsoft_VC80_CRT_x86: Install failed

ERROR: DW050: - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_US: Install failed

ERROR: DW050: - Adobe Flash CS5.5_AdobeFlash11.5-en_USLanguagePack: Install failed

ERROR: DW050: - AdobeCMaps x64 CS5: Install failed

ERROR: DW050: - AdobeTypeSupport x64 CS5: Install failed

ERROR: DW050: - Adobe InDesign CS5.5 Icon Handler x64: Install failed

ERROR: DW050: - Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All: Install failed

ERROR: DW050: - Microsoft_VC90_MFC_x86_x64: Install failed

ERROR: DW050: - AdobeColorJA CS5.5: Install failed

ERROR: DW050: - AdobeOutputModule: Install failed

ERROR: DW050: - Acrobat Professional: Install failed

ERROR: DW050: - Adobe Audition_AdobeAudition4en_USLanguagePack: Install failed

ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5: Install failed

ERROR: DW050: - Adobe Contribute CS5.1_AdobeContribute6.1en_USLanguagePack: Install failed

ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed

ERROR: DW050: - Microsoft_VC90_MFCLOC_x86: Install failed

ERROR: DW050: - AIR for APPLE IOS Support Wrapper: Install failed

ERROR: DW050: - Adobe InDesign CS5.5 Application Language Files_AdobeInDesign7xAppLang-en_US: Install failed

ERROR: DW050: - AdobePDFL CS5: Install failed

ERROR: DW050: - AdobeCMaps CS5: Install failed

ERROR: DW050: - Adobe Toolhints CS5.5: Install failed

ERROR: DW050: - Adobe CSXS Extensions CS5.5: Install failed

ERROR: DW050: - Adobe Encore CS5.1_AdobeEncore5.1en_USLanguagePack: Install failed

ERROR: DW050: - Adobe After Effects CS5.5 Presets: Install failed

ERROR: DW050: - Adobe After Effects CS5.5 Third Party Content Wrapper: Install failed

ERROR: DW050: - Adobe After Effects CS5.5_AdobeAfterEffects10.5en_USLanguagePack: Install failed

ERROR: DW050: - Microsoft_VC80_MFC_x86_x64: Install failed

ERROR: DW050: - ph: Install failed

ERROR: DW050: - Adobe ReviewPanel CS5.5: Install failed

ERROR: DW050: - Required Common Fonts Installation: Install failed

ERROR: DW050: - AdobeColorVideoProfilesAE CS5.5: Install failed

ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed

ERROR: DW050: - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Player for Embedding x64 3.1: Install failed

ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed

ERROR: DW050: - HIL Help Search: Install failed

ERROR: DW050: - Microsoft_VC80_MFC_x86: Install failed

ERROR: DW050: - Adobe Player for Embedding 3.1: Install failed

ERROR: DW050: - CS5.5 Master Collection: Install failed

ERROR: DW050: - Adobe Audition: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Flash Catalyst CS5.5: Install failed

ERROR: DW050: - Microsoft_VC80_MFCLOC_x86: Install failed

ERROR: DW050: - Adobe Flash CS5.5: Failed due to Language Pack installation failure

ERROR: DW050: - SiteCatalyst NetAverages CS5.5: Install failed

ERROR: DW050: - Adobe Contribute CS5.1: Failed due to Language Pack installation failure

ERROR: DW050: - Adobe Illustrator CS5.1_AdobeIllustrator15_1en_USLanguagePack: Install failed

ERROR: DW050: - Adobe InDesign CS5.5 Application Base Files2: Install failed

ERROR: DW050: - Adobe Flash CS5.5_AdobeMobileExtension_Flash11.5-mul: Install failed

ERROR: DW050: - Recommended Common Fonts Installation: Install failed

ERROR: DW050: - AdobeJRE: Install failed

ERROR: DW050: - Adobe Player for Embedding 3.2: Install failed

ERROR: DW050: - Adobe After Effects CS5.5: Failed due to Language Pack installation failure

ERROR: DW050: - AdobeColorVideoProfilesCS CS5.5: Install failed

ERROR: DW050: - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

ERROR: DW050: - Adobe Bridge CS5.1: Install failed

ERROR: DW050: - Adobe Photoshop CS5.1 Support: Install failed

ERROR: DW050: - Adobe Dreamweaver Widget Browser: Install failed

ERROR: DW050: - Adobe Photoshop CS5.1 English Language Pack_x64_AdobePhotoshop12-en_US_x64: Install failed

ERROR: DW050: - Adobe Encore CS5.1: Failed due to Language Pack installation failure

ERROR: DW050: - Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All: Install failed

ERROR: DW050: - Adobe Premiere Pro CS5.5_AdobePremierePro5.5en_USLanguagePack: Install failed

ERROR: DW050: - AdobeColorEU CS5.5: Install failed

ERROR: DW050: - Adobe Content Viewer: Install failed

-------------------------------------------------------------------------------------

LockeZ · Accepted Answer

LockeZ from the portion of the installation log you have posted it is not possible to determine where you are facing the file permission error. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs.

You are welcome to post any specific errors you locate within your installation log to this discussion thread. I believe Ned has already offered you the correct documentation though for the file permission failure.

I am going to post my findings for anyone else experiencing similar issues.

- The article Ned Murphy linked to above does not contain instructions for Windows 8. The instructions for Windows 7 recommend running the command "sfc /scannow" on the command line. However, the sfc /scannow does not work quite as well in Windows 8 as it does in Windows 7. For me personally, it got to 100% complete within about ten minutes, and then stayed at 100% complete for several hours without actually finishing. One could be forgiven for thinking that it had finished after sitting at 100% complete for two hours, and closing the command prompt window. But don't do that. After about four hours, the command finally finished running, and informed me that it was unable to repair the Windows Installer.

- There is a different command in Windows 8 that repairs many of the same kind of system errors as sfc /scannnow, but through a different method. This command is "dism /online /cleanup-image /restorehealth" In my case it repaired the Windows Installer and allowed sfc /scannow to run correctly afterwards.

- However, this didn't actually resolve the problem.

- I finally got on a coworker's Windows XP computer which Photoshop had been successfully installed onto. I copied and pasted his entire C:/Program Files/Adobe/ folder onto a flash drive, and then got back on my own Windows 8 computer and copied and pasted the entire folder from my flash drive into C:/Program Files (x86)/Adobe/ on my own computer's hard drive. Just pasted the entire program folder, without installing it.

- Astonishingly, that seems to have worked, even though the original install was to Windows XP. I assume it would also work if it had been installed to Windows Vista or Windows 7.

- The only major problem I have noticed so far is that Photoshop cannot detect my video card settings, and so enabling OpenGL drawing in the Performance tab of the program preferences causes it to crash. This does not matter to me as I can simply disable OpenGL drawing (and the program does so automatically when it opens and displays a warning).

Ned Murphy · Answer

Go thru the following help document and see if anything helps:Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

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