"Sorry, something went wrong" adobe apps close before i can use them.

[chrism80640651]

We had a new staff member start and when installing CC i used the wrong account, an existing account.

After i fixed that login issue, the other computer starting popping up this message when opening any adobe program.

Sorry, something went wrong
This is likely an issue are our end, but it could be that you're not connected to the internet. check your connection and try again later.

I tried logging out and back in/rebooting.

I tried logging into the adobe website and clicked "End all sessions".

I tried uninstalling acrobat and re-installing it but no issues.

Do i need to do a full uninstall/reinstall or is there an easier way to get this working again?
Any suggestions would be great

thanks 🙂

[kglad]

are you using a team or enterprise account?

[chrism80640651]

It's just "Annual plan, prepaid".

no team or enterprise

[kglad · Accepted solution]

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials