"This purchase is not supported" - Can't upgrade from Photography plan to Creative Cloud (Monthly)

[Mendorian]

Hi all,

I'm trying to upgrade from my Photography plan to Creative Cloud, the monthly plan for £75 (I can not commit to an entire year and am happy to pay the 50% surcharge). When I try to make the purchase, I get an error stating that "This purchase is not supported". My payment details are up to date and I have been subscribing to the photography plan since 2014.

Can anyone help me to fix this?

[Mendorian · Accepted solution]

A quick chat with the chat support solved the issue. Cancelling the photography plan early would've incurred a penalty payment, the error message was just not referencing that in any way. Since I had to pay for it anyway, I decided to let the account run its course and just create a new account for the Creative Cloud plan.

Would have been great if the error message would be a bit more detailed though!

[aaron22449556wy3a]

alright but why wont it let me after even cancleing my previous plan it just says unsupported 

[Test Screen Name]

Contact Adobe. The upgrades you can do online are very limited.