I get the following dialog box in the Creative Cloud Desktop telling me I need to upgrade to Windows 11, but Windows 11 is installed on my laptop.
Creative Cloud version 18.104.22.1687
System: Windows 11 Home Edition
Version 10.0.22000 Build 22000
Copy link to clipboard
Sorry, it says I need to upgrade to Windows 10 or later, I have 11. Same story.
reset the cc desktop app: make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
watch for running in convertibility mode.
Thank you for the response! Unfortunately, that did not work.
Just for fun I tried disabling my antivirus platform, that also did not work. Will try deleting and downloading again, though I think I've already done that.
Not a single app on the page is "compatible," more or less. For whatever reason, my 64 bit Windows 11 system is not recognizable as such.
it's not your adobe apps. it's the cc desktop app.
if you use the exe to start adobe cc, right click that exe > click properties > click compatibility > make sure compatibility mode is UNCHECKED.
if you use a shortcut to the exe, make sure that doesn't have compatibility mode enabled, too.
Compatibility mode is unchecked, still not working.
ok, then there's a cc desktop app problem.
try to repair
if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall
if that fails, do a clean cc install following each applicable step:
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
Uninstalled using the second link, then installed using the alternate download links.
There wasn't a download package for Windows 11 specficially, so I chose the most recent Windows 10 package "Windows 10 version 1903 and later (64-bit)."
Lightroom successfully added.
Thank you very kindly for your time and expertise!
thank you for the follow-up. (and you're welcome!)