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"You don't have access to manage apps"

New Here ,
Apr 27, 2024 Apr 27, 2024

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Hi

The CC app is broken on my laptop. It just gives the message "You don't have access to manage apps"

 

I had the apps installed when I first got the message. Tried running CC cleaner to do a fresh install and now I can't install anything!

It seems to think I need the IT depertment in install the apps. It's a personal license and I am the "IT Department" as far as this is concerned.

 

TOPICS
Creative Cloud , Installation

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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quote

If you have an individual subscription plan

If you're not in an organization or school environment,

  1. Close the Creative Cloud Desktop app.

  2. Go to the following location on your computer and delete the ServiceConfig.xml file:

    • macOS: /Library/Application Support/Adobe/OOBE/Configs/
    • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\
     
    Note: 

    You'll need administrative privileges on the computer, to delete the ServiceConfig.xml file.

  3. Restart the Creative Cloud Desktop app.

If the issue persists, try the troubleshooting steps in Activation and deactivation troubleshooting.

 

 

from here:

https://helpx.adobe.com/enterprise/kb/apps-tab-disabled.html

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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If that doesn't work, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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or, if the cc app was working previously on the problematic computer, just reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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