"You have been signed out please sign-in" infinite loop

[defaultw105j3b1a5v5]

At this point I probably need an admin to help me out with this. I've done every reset, reinstall, and file delete in OOBE. The support page is useless and doesn't work. I'm just fishing for literally any help with this "professional" program that apparently can just lock you out of important documents and files.

[Nancy OShea]

Resolve Adobe Connection Errors.

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

[defaultw105j3b1a5v5]

Doesn't seem like a connection error. Thanks for the reply!

[koray5FCC]

THANKS IT WORKS FOR ME

[Nancy OShea]

With a browser that accepts cookies and does not have script blockers, log-in to your Adobe account to confirm your subscription is active and payment details are current.

https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[defaultw105j3b1a5v5]

The problem is that I physically cannot login to ANY account in Creative Cloud. I has an old account on it and am trying to swtich the login credentials, but when I open CC, it prompts "You have been signed out please sign in again" and when I click sign-in it goes into an infinte loop of prompting and trying to click the sign in button.

[Nancy OShea]

I think we have a communication problem.  I said log-in to your Adobe Account from your browser, not CC Desktop App.  If you can't log-in to your account from a browser, you have a much deeper problem.  You will need to pick-up the phone and call Adobe Tech Support for help during normal business hours, M-F.

[Govardhan.V]

Have you tried with steps mentioned in below link ? apart from deleting OOBE folder , reinstalling

Like checking for any proxy. 
checking Hosts file for any loop back entries.
Licnseing information. 

https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

[defaultw105j3b1a5v5]

I have tried every step with the exception of the first step, since the only UI that is present is the dialogue prompt, and the menu bar at the top. Under "Help" the sign out button is greyed out and unclickable.

[Jeffrey_A_Wright]

Default, please follow the advice provided in case ADB-21473357-H7D1 the I.T. department for assistance. There are no active individual memberships under the e-mail address you used to post to this public forum. 

If an organization manages the membership and/or computer, you likely have insufficient permissions to resolve any server connection errors.

For example, suppose the organization purchased a Creative Cloud for Team or Enterprise membership. In that case, this could be expected behavior as organizations can create their installation packages and may have blocked access to our servers by individual users.

[defaultw105j3b1a5v5]

This may likely be the issue. I have contacted my IT department and will keep this thread updated with possible solutions and outcomes.

[defaultw105j3b1a5v5 · Accepted solution]

Welp this problem took much longer than it really needed to be solved. The issue was that my previous account (via a school account) was deactivated since I had recently graduated. This meant that I was barred from all Adobe services...including the verification process for logging in. This resulted in the infinte login loop since Creative Cloud could not access the Adobe Services to (for some reason) log me out. This probably would've been a lot easier if Adobe had any sort of control over enterprise accounts, but apparently they don't. Thus my 1 week talk with my school's IT department, who so kindly reactivated my account so that I could login...to logout.

TL;DR needed to contact previous administration (my school) so that they could reactivate my account so I could log out of Creative Cloud.

[Aamna25826462pmbz · Accepted solution]

This website!!!: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Go to the bottom section that says: "Remove Adobe User and Adobe App Certificates".

Follow the steps, then uninstall and reinstall the CC app

It finally worked for me

[Josef264439921wq7]

Thank you!!

[supachai268702507ciw]

This actually works for me! Thank you!

[Jiann26915378rwud]

Thank you! I have been trying to fix this issue for a while and this works!

[Chengbo26960577s10n]

THANK YOU!!!!!!!!!!!!!!!!!!!!

[bskabdz]

Thank you so much !!!!!

[What up Wombat]

Wow, I spent hours trying to fix and this worked for me!!!!! Thank you!!!

[annoyed_eve25]

Tried the steps mentioned for MacOS, found nothing under "Secured Notes", hence nothing to be deleted. Just can't seem login and its like an endless loop. Anyone with any ideas how else to proceed?

[kglad]

@annoyed_eve25 

start at the top here - https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

if that fails,

1. go to the bottom section : "Remove Adobe User and Adobe App Certificates" - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html and follow the steps.  

2. then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

3. and reinstall the cc app install the cc desktop app by using the download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

[annoyed_eve25]

I tried all the above, nothing works. I’ve also tried another network, doesn’t work. At wits end; not very happy with these issues given the cost of Adobe’s subscription…

[annoyed_eve25]

Did all the above, nothing works. When I try to reinstall CC, it keeps going into a retry loop. Have tried the installation on multiple networks, same error occurs. Given the expensive Adobe subscription, this is very dissapointing and frustrating. 

[kglad]

@annoyed_eve25 

contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Jeffrey_A_Wright]

Thanks for contacting our support team, Annoy_eve25. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html in case you need to make any updates to your active support case ADB-30514989-K8B2.