"You have been signed out please sign-in" infinite loop

Forum|Forum|4 years ago
October 10, 2021
3 replies
14701 views

At this point I probably need an admin to help me out with this. I've done every reset, reinstall, and file delete in OOBE. The support page is useless and doesn't work. I'm just fishing for literally any help with this "professional" program that apparently can just lock you out of important documents and files.

Creative Cloud

This topic has been closed for replies.

Correct answer Aamna25826462pmbz

This website!!!: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Go to the bottom section that says: "Remove Adobe User and Adobe App Certificates".

Follow the steps, then uninstall and reinstall the CC app

It finally worked for me

A

Aamna25826462pmbzCorrect answer

Participant

This website!!!: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Go to the bottom section that says: "Remove Adobe User and Adobe App Certificates".

Follow the steps, then uninstall and reinstall the CC app

It finally worked for me

J

Josef264439921wq7

Participant

Thank you!!

Nancy OShea

Community Expert

With a browser that accepts cookies and does not have script blockers, log-in to your Adobe account to confirm your subscription is active and payment details are current.

https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

D

defaultw105j3b1a5v5Author

Participating Frequently

The problem is that I physically cannot login to ANY account in Creative Cloud. I has an old account on it and am trying to swtich the login credentials, but when I open CC, it prompts "You have been signed out please sign in again" and when I click sign-in it goes into an infinte loop of prompting and trying to click the sign in button.

D

defaultw105j3b1a5v5Author

Participating Frequently

Have you tried with steps mentioned in below link ? apart from deleting OOBE folder , reinstalling

Like checking for any proxy.
checking Hosts file for any loop back entries.
Licnseing information.

https://helpx.adobe.com/in/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

I have tried every step with the exception of the first step, since the only UI that is present is the dialogue prompt, and the menu bar at the top. Under "Help" the sign out button is greyed out and unclickable.