"You have been signed out please sign-in" infinite loop

Forum|Forum|4 years ago
October 10, 2021
3 commentaire
14701 vue

At this point I probably need an admin to help me out with this. I've done every reset, reinstall, and file delete in OOBE. The support page is useless and doesn't work. I'm just fishing for literally any help with this "professional" program that apparently can just lock you out of important documents and files.

Creative Cloud

Ce sujet a été fermé aux réponses.

Meilleure réponse par Aamna25826462pmbz

This website!!!: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Go to the bottom section that says: "Remove Adobe User and Adobe App Certificates".

Follow the steps, then uninstall and reinstall the CC app

It finally worked for me

A

Aamna25826462pmbzRéponse

Participant

This website!!!: https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

Go to the bottom section that says: "Remove Adobe User and Adobe App Certificates".

Follow the steps, then uninstall and reinstall the CC app

It finally worked for me

J

Josef264439921wq7

Participant

Thank you!!

Nancy OShea

Community Expert

With a browser that accepts cookies and does not have script blockers, log-in to your Adobe account to confirm your subscription is active and payment details are current.

https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

D

defaultw105j3b1a5v5Auteur

Participating Frequently

The problem is that I physically cannot login to ANY account in Creative Cloud. I has an old account on it and am trying to swtich the login credentials, but when I open CC, it prompts "You have been signed out please sign in again" and when I click sign-in it goes into an infinte loop of prompting and trying to click the sign in button.

Jeffrey_A_Wright

Community Manager

I have tried every step with the exception of the first step, since the only UI that is present is the dialogue prompt, and the menu bar at the top. Under "Help" the sign out button is greyed out and unclickable.

Default, please follow the advice provided in case ADB-21473357-H7D1 the I.T. department for assistance. There are no active individual memberships under the e-mail address you used to post to this public forum.

If an organization manages the membership and/or computer, you likely have insufficient permissions to resolve any server connection errors.

For example, suppose the organization purchased a Creative Cloud for Team or Enterprise membership. In that case, this could be expected behavior as organizations can create their installation packages and may have blocked access to our servers by individual users.