"Your application install seems to be damaged, Please reinstall the application."

[dot17natz]

So I have been trying to contact chat support for the past hour and no answer. I spoke to them earlier about my Creative Cloud app having froze and they talked me through how to solve this issue. However, now when I try to open any of my downloaded apps such as Photoshop or InDesign, it gives me these messages:

"Your application install seems to be damaged, Please reinstall the application."

"Adobe Application Manager, required to run your product, is missing or damaged.

Please download a new copy of Adobe Application Manager from

http://www.adobe.com/go/applicationmanager_uk."

I have tried re-installing all the apps & downloading a new copy of adobe application manager, but still there's no change. I currently am working with an OS X 10.9.5

Thanks!

[Pattie-F · Accepted solution]

Natacha,

The error message  "Adobe creative cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from http://www.adobe.com/go/adobecreativecloudapp" means that the installation of the Creative Cloud Application was not successful. I would recommend uninstalling the application, manually removing the folders mentioned below and trying  the installation procedure again.

WINDOWS ::  C:\Program Files (x86)\Common Files\Adobe\OOBE & C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager .

MAC : /Library/ApplicationSupport/Adobe/OOBE & /Library/ApplicationSupport/Adobe/AdobeApplicationManager.

Please let us know if this works for you.

Regards,

Pattie