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Résilier son abonnement

New Here ,
Mar 12, 2019 Mar 12, 2019

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Bonsoir,

Je viens  à l'instant de souscrire un abonnement, avec un essai gratuit de 7 jours. J'ai voulu télécharger les logiciels (lightroom et photoshop), or mon mac est bien trop vieux, et ne peut installer les dernières mises à jour nécessaires pour supporter ces logiciels. Je souhaite donc résilier mon abonnement. Malheureusement, il est indiqué sur mon compte "vous pourrez bientôt gérer votre formule". Autrement dit, pour l'instant tu ne peux rien faire.

Je n'ai pas envie de devoir attendre la fin de la période d'essai gratuite, puis d'être débité pour des logiciels dont je n'ai même pas pu me servir...

Pourriez-vous m'aider ?

Merci.

Charlotte.

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correct answers 1 Correct answer

Community Expert , Mar 12, 2019 Mar 12, 2019

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted

...

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Community Expert ,
Mar 12, 2019 Mar 12, 2019

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

-or Chat

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Feb 20, 2022 Feb 20, 2022

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Bon et bien moi, je me sens volée ! J'ai loupé la date limite et mon abonnement repart pour un an.... si j'annule ça va me couter la peau des fesses ...

La moindre des choses seraient d'envoyer un mail de renouvellement d'abonnement comme d'autres prestateurs le font.... C'est une honte - c'est de la vente forcée !  et je ne crois pas que cela soit légal! et en plus il est impossible de communiquer en direct avec vous.

 

 

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Community Expert ,
Feb 26, 2022 Feb 26, 2022

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Hi @Anne23249854wvyn,

Contact support and let them know your problem, they might be able to assist you and if it's not too late they might see if the cancellation fees can be waived off.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Bonjour moi aussi je me sent volée, j'ai juste eu besoin d'une fois en version d'essai depuis impossible de retiré... je viens de voir un achat carte d'un abonnement mensuel à 23euros sur mon compte et maintenant comme par hasard j'ai la possibilité de stopper la forumule mais je dois régler 131eueos de frais...je me sent arnaquée...j'ai de petits revenues et aucunement les moyens de me payer de luxe...inutile à mon quotidien... avez vous réussi à résilié sans frais? Cordialement 

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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@p26452864tz56, you're only chance to negotiate the cost is if you discuss with adobe.  it's unlikely you'll prevail, but you have no chance probing the forums.

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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New Here ,
Oct 05, 2022 Oct 05, 2022

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Très bien, merci, je vais attendre demain pour avoir quelqu'un sur leur chat.si je n'obtiens pas satisfaction je ferais opposition sur ma carte... dans tous les cas je l'ai laisserai plus l'opportunité de me prendre un centime.bonne soirée 

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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you're welcome.

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