Adobe PS CS6 activation

[b_santana]

Any idea why my CS6 download now thinks the install is the extended version (its not) and will not let me activate?

[John T Smith]

Extended version of what?

Did you download the installer that matches your serial number?

(NOTE - this is a public forum, so do NOT post your serial number here!)

[b_santana]

I have the download on CD.  I recently purchased a new computer and attempted to install Photoshop CS6 on the new computer using the upgrade S/N and new S/N for PS CS 5(old) and downloaded CS6, the purchase which I have the documented S/N.  I have installed it earlier, but have had problems with updates thinking I have the extended version.  I upgraded from, downloaded and installed standard PS CS6.

[Jeffrey_A_Wright]

B_santana, what is the exact error message that you are receiving when you attempt to active Photoshop CS6?  Can you confirm that both serial numbers are registered on http://www.adobe.com/ by using the process listed in Find your serial number ?

[b_santana · Accepted solution]

I believe that I have discovered the problem.  When I installed CS6 on my new computer I did not have internet access.  The download file apparently defaults to CS6 Extended, so my attempt to license was rejected.  Today when I opened CS6 and entered the S/N it required me to sign into my Adobe account.  It apparently looked at the license on your server and is now set up on my computer as CS6 and I do not get the nasty note and trial version access.  This information might be useful for other users who do not have internet access at all times.

[Jeffrey_A_Wright]

Thanks for the update,  B_santana!

[Bani Verma]

Branched out as a new discussion.