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A
AbstractRealist
Known Participant
June 10, 2019
Answered

Re: Adobe software is not genuine pop-up AGAIN!

  • June 10, 2019
  • 5 replies
  • 1598 views

Old thread but I don't care, would rather piggyback off old ones to show this is still an issue.  I had previously spoken to them about software I had bought and already registered with them and it seemed to be resolved.  Now I'm getting the pop-up again.  Makes me feel like a damn criminal!

Actually, truth be told I think they're doing this on purpose and targeting people who aren't willing to subscribe to their monthly plan...as I'm still using CS5.  They do realize if I was pirating it that I wouldn't be dumb enough to register it or contact them, right?

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Ok, thank you, AbstractRealist, and I can confirm that the serial number you provided is no longer valid as it has been flagged for piracy.  I am sorry this occurred to you and I would recommend verifying your security any anti-malware software is up to date.

    If you decide to proceed with the offer for a valid license for Adobe software, in case ADB-7518149-L9K2, then you can use the process listed in View Adobe Support cases to update the support case or begin a new chat session at Contact Customer Care

    5 replies

    A
    AbstractRealistAuthor
    Known Participant
    June 10, 2019

    Ah I was just hitting reply in my messages, assumed it was only in my messages.  And not sure why it posted that serial, it was supposed to be the case #. 

    ADB-7518149-L9K2

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 10, 2019

    Ok, thank you, AbstractRealist, and I can confirm that the serial number you provided is no longer valid as it has been flagged for piracy.  I am sorry this occurred to you and I would recommend verifying your security any anti-malware software is up to date.

    If you decide to proceed with the offer for a valid license for Adobe software, in case ADB-7518149-L9K2, then you can use the process listed in View Adobe Support cases to update the support case or begin a new chat session at Contact Customer Care

    A
    AbstractRealistAuthor
    Known Participant
    June 10, 2019

    I'm debating doing a subscription or not...but right now just don't feel right about it.  Only way I have to check if it was valid is if I could register it, which I could.  He said he can't offer me CS5 anymore, can only do the subs... 

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 10, 2019

    AbstractRealist, please be aware you are posting in a public discussion forum that is accessible to anyone with Internet access.  I have removed the Lightroom 5 serial number you posted in message #4 from this discussion.

    You mentioned you spoke with our support team regarding Photoshop CS5, AbstractRealist, can you please provide the case number from your Interaction.  I have provided information in post #3 on how you can locate your case number.

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    AbstractRealistAuthor
    Known Participant
    June 10, 2019

    <Removed by Moderator>

    A
    AbstractRealistAuthor
    Known Participant
    June 10, 2019

    I chatted with somebody already and they told me the serial was invalid.  So I'm out of options according to the one I chatted with.  My LR version is legit but not CS5.  At this time I'm not willing to pay for a subscription since I already spent $370 on pirated software.

    I just wish your system was better because when I went to register it, it would have notified me it was invalid and I could have gotten a refund.  He offered me 3 months "free" of the photographer subscription but I just don't feel right about it after nearly 5 years owning this software.  I have no way to ever have verified that this was invalid, only going by your word now after 5 years...so it just doesn't feel right to me.  Only validation I have is that I was able to register it...he said that registration and the serial numbers were two separate things (then why even have the registration?). 

    Just makes me extra upset that the last time I chatted with somebody they told me my software was fine, gave me a new download link, and after I redownloaded it, it worked fine for over 5 months.  Looking at the file it was from January 2nd, so I guess that's when I last chatted.  Not sure what changed since then, when I was told it was valid.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 10, 2019

    AbstractRealist, do you have a case number from your recent interaction with our support team that I can review?  You can find details on how to review and update your recent support cases at View Adobe Support case .

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    June 10, 2019

    Branching to a new discussion.

    AbstractRealist, sorry you are facing problems installing Photoshop CS5 for Windows.  I reviewed the account you used to post to a public forum discussion and I see that you registered an OEM bundle of Photoshop CS5 for Windows on 5-15-2015.

    If this is the copy of Photoshop CS5 that you are attempting to install then I would recommend using the installation files that were provided with your purchase.  Since your purchase came as part of a bundle, then it is very likely you will need the installation files that were tied to that bundle.  If you used the normal retail installation files for Photoshop CS5 then I would expect you to receive a message that the serial number is invalid.

    Can you please confirm which specific error you are receiving, AbstractRealist?  If you are receiving a message stating that the software is not genuine then can you please post a screenshot of the error?  For information on how to post a screenshot see FAQ: How do I capture and post a screen shot or video? .

    For details on how to locate your registered serial numbers then see Find your serial number .

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