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May 13, 2023
Question

Re: Animate May 2023 update <exit code 198 added for clarification - kglad>

  • May 13, 2023
  • 1 reply
  • 2304 views

Hi--I just tried installing the update (23.02) and I keep getting an error message. Everything else has installed fine and works great. I'm on a mac and using Big Sur 11.74. It says "works on this device" and below is the error message. What can I do to so it will updated? 

Exit Code: 198
-------------------------------------- Summary --------------------------------------
 - 1 fatal error(s), 1 error(s), 2 warnings(s) 

FATAL: Error occurred in install product workflow with error code 198 error message Source: /Library/Application Support/Adobe/Animate HLAN 2023; Destination: /System/Volumes/Data/.adobeTemp/9FDAC16F-0CB3-46EA-9BF6-AFBB6A5C34ED; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7f82f96c3be0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
ERROR: Failed to backup folder /Library/Application Support/Adobe/Animate HLAN 2023 with error Source: /Library/Application Support/Adobe/Animate HLAN 2023; Destination: /System/Volumes/Data/.adobeTemp/9FDAC16F-0CB3-46EA-9BF6-AFBB6A5C34ED; ErrorDesc: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7f82f96c3be0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}, aborting installation.
WARN: Error Failed to copy src file '/Library/Application Support/Adobe/Animate HLAN 2023' to dst file '/System/Volumes/Data/.adobeTemp/9FDAC16F-0CB3-46EA-9BF6-AFBB6A5C34ED'.
WARN: CopyFile failed: Error Domain=NSCocoaErrorDomain Code=260 "The file “Animate HLAN 2023” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/Animate HLAN 2023, NSUnderlyingError=0x7f82f96c3be0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}} for Source: /Library/Application Support/Adobe/Animate HLAN 2023, Destination: /System/Volumes/Data/.adobeTemp/9FDAC16F-0CB3-46EA-9BF6-AFBB6A5C34ED
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1 reply

kglad
Community Expert
Community Expert
May 13, 2023
Known Participant
May 13, 2023

Thanks. So since the file isn't updated, do I click on the previous version and change the settings there?

 

Thanks for any help. 

kglad
Community Expert
Community Expert
May 13, 2023

Thanks! I'll try the chat or will call customer support on Monday. Many thanks for all your help!


you're welcome.

 

if you have time, update after contacting support.