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L
letsgoshopnow
Participant
January 30, 2018
Answered

Re: Can`t install Creative Cloud - Error code 1

  • January 30, 2018
  • 1 reply
  • 626 views

Actually not good to know for those of us who have been wasting time with your support chat and your phone support.

Lots of time wasted on a clearly Adobe issue.

This was the first time for me to download your CC Dashboard.

So NO OTHER apps have been installed so uninstalling is not a solution.

After chatting with your support this is a site wide pain for your company.

Real support rather then sending us on a continuous loop of did you do this?

Did it all and still nothing!!!

Tired and Frustrated!

This topic has been closed for replies.
Correct answer Bani Verma

Thanks for the update, I would recommend you to perform a manual cleanup of Adobe Creative Cloud from your machine by following the steps given here: Photoshop Installation Failed

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
January 30, 2018

(Branched out as a new discussion)

Hi Letsgoshopnow,

Sorry for the bad experience you had while getting the issue resolved.

Kindly let us know the exact error message/code that you get while trying to install the Creative Cloud desktop app, along with your computer's operating system/version.

Did you try the steps given here: "Failed to install" error received when installing Adobe Creative Cloud desktop app"​, if no, then please give it a try.

Awaiting your response.

L
letsgoshopnowAuthor
Participant
January 30, 2018

Bani Verma
Community Manager
Bani VermaCommunity ManagerCorrect answer
Community Manager
January 30, 2018

Thanks for the update, I would recommend you to perform a manual cleanup of Adobe Creative Cloud from your machine by following the steps given here: Photoshop Installation Failed

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