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Bearsnbeads
Bearsnbeads
Participating Frequently
October 21, 2016
Question

Re: Creative Cloud Desktop does not download

  • October 21, 2016
  • 1 reply
  • 1232 views

I too cannot download CC onto my computer running Windows 10.  It just comes up with error message 1.  I have followed all the steps mentioned above about 5 times but to no avail.  Please is anyone out there able to help?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 21, 2016

Branching to a new discussion.

Bearsnbeads the discussion you responded to the individuals was using macOS 10.  Since you are using Windows 10 I branched your question to a new discussion.

Please utilize the steps listed in "Failed to install" error received when installing Adobe Creative Cloud desktop app if you are facing difficulties installing the Adobe Creative Cloud desktop application.  If you have any questions regarding the steps listed in the document you are welcome to update this discussion.

Bearsnbeads
BearsnbeadsAuthor
Participating Frequently
October 22, 2016

I have repeated the above steps around 10 times now with no luck. I even logged on as the secret administrator but still had no luck.  I did a Windows 10 search as well and it came up with the answer Creative CC incompatible program.  I don't know what else I can do.  I am running C6 and Lightroom 5.7 at the moment but would dearly love to upgrade to the CC program.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 16, 2016

Jeff, I can't seem to attach the image with my proxy settings but they are as follow:

LAN settings

Automatically detect settings is ticked

Use Automatic configuration is NOT ticked

The Proxy Server is NOT ticked

No other boxes are ticked.

These are the settings recommended by Adobe and Windows 10

Still can't download CC at all


Bearsnbeads are you using a proxy server or not?  The DLM log indicates you are.  Your post in message #10 you state you can't post a picture because of your proxy settings.  Then you state the proxy setting is turned off.

Do you manage your local network yourself?  Do you work with an Internet Service Provider to connect to the Internet?

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