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andrepeixinho
andrepeixinho
Participant
August 19, 2025
Question

Re: Creative Cloud fails to update (Error code 191)

  • August 19, 2025
  • 2 replies
  • 522 views

Same here for me. Tried everything, including having remote support that wans't able to fix it. Tried the fix described here and it does not work. It makes the app almost update but fails at 83%. 

 

Verified app version after installing and it is on the latest version, as said here too, it seems the app is bugged thinking it needs to update but it doesn't. Because os this, my AI tools on photoshop don't work, saying that the activation failed. 

 

Been like this for some time now. An expensive plan and apps, to not even be able to work? Jeez.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 19, 2025

    Thanks for the update, Andre. I branched out your responses from the other discussion, as they are causing confusion. If you contacted us today, you can use the steps at https://adobe.ly/4oKPlZx to update the case.  ^JW

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    August 19, 2025

    Abraham, I'm sorry the workaround posted in this discussion did not help you. I do see we tried to reach you back in June, but your support case was closed due to our inability to do so.

     

    Please review and bookmark https://adobe.ly/3HtzNZz for information on how to review and update your recent support cases. I would encourage you to reach out to us directly so that the errors you continue to face in August can be resolved. ^JW

    andrepeixinho
    andrepeixinhoAuthor
    Participant
    August 19, 2025

    I contacted support today, and the agent was unable to resolve the issue. Also, I'm not Abraham, but I get the mix up. 

     

    Since the app isn't updated since June, how can not this error have been identified already?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 19, 2025

    for others, with win 11, this is from @Jeff_A_Wright :

     

    Open Settings: Press Windows + I or click the Start menu and select Settings.

    Go to System → then click Storage.

    Scroll down and select Advanced storage settings.

    Click Where new content is saved.

    Use the dropdown menus to choose the C: drive for:

    New apps

    New documents

    New music

    New photos and videos

    New movies and TV shows

    Click Apply after making your selections.

     

    and you may need to restart your computer for any changes to take effect. then install or update (whichever is triggering the 191 error) your cc desktop app.

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