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Mario_tr
Mario_tr
Inspiring
June 24, 2017
Answered

Re: Creative cloud high cpu usage on Windows 10

  • June 24, 2017
  • 2 replies
  • 6129 views

This is a sample of my computer standby state (no adobe software running)

Version of Creative Cloud 4.1.1.202

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Branching to a new discussion.

    Mario_tr have you been able to implement the steps listed in High CPU usage due to CEPHtmlEngine​?  Did you receive any error messages while implementing the steps listed?

    Also to confirm are you using a 32-bit version of Windows 10 or 64-bit?

    2 replies

    R
    renév12777495
    Participant
    January 2, 2022

    I have the same issue. I don't understand why an app in backgound that does nothing uses most of the CPU available on my computer. Please fix it as possible because I will close my subscription to adobe cloud. In general consider fixing all your products because I have a lot of issue with other Adobe products and it's really not professional to propose such tools to professional users.

      D
      default2pd2qimbdtq2
      Participant
      February 25, 2022

      Adobe is more concerned about protecting its software than making sure it works properly for those who paid for it...

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity ManagerCorrect answer
        Community Manager
        June 26, 2017

        Branching to a new discussion.

        Mario_tr have you been able to implement the steps listed in High CPU usage due to CEPHtmlEngine​?  Did you receive any error messages while implementing the steps listed?

        Also to confirm are you using a 32-bit version of Windows 10 or 64-bit?

          Mario_tr
          Mario_trAuthor
          Inspiring
          June 26, 2017

          Thank you for your answer

          CEPHtmlEngine is not running

          At this precise time Creative Cloud use 22,8% CPU

          and

          Adobe Genuine Software Integrity Service use 16,5% CPU

          Adobe CEF Helper use 4,9%

          Without any Adobe software running

          I am using a 64 bits Windows 10 Professionnal with 16Mb of RAM

          Jeffrey_A_Wright
          Community Manager
          Jeffrey_A_WrightCommunity Manager
          Community Manager
          June 27, 2017

          First time the uninstaller said that an instance of Creative Cloud is running, the uninstaller disapeared after this message, I extracted the uninstaller again from the zip file and ran it again. This time the uninstalling worked ok. I ran the installer and it install completly.

          In the Install.log file I did not find any message with the today date


          Ok thank you Mario_tr it sounds like you experienced difficulties running the CC Cleaner Tool.  It should have closed the open processes automatically.

          Are you still seeing high CPU usage after the reinstallation?  If so if you turn File Sync off in the Creative Cloud desktop app does the high cpu usage continue?

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