Skip to main content
gregl93708147
gregl93708147
Participating Frequently
March 13, 2019
Answered

Re: Creative Cloud stuck with spinning progress wheel

  • March 13, 2019
  • 1 reply
  • 493 views

I have had much the same problem, for the last couple of months.

People from Customer Care have tried to fix it on my computer (a 2017 iMac running iOS 10.13.6) by screen sharing -- 3 times, about 5 hours all up. But nothing has changed -- except that they removed all Adobe software and left me with nothing for photo editing. Next my 'case' was closed a few days later.

I was able to re-install CC, then Lightroom Classic; but the problem returned -- trying to open CC produces the spinning wheel, followed by the 'quit or repair' error message.

Have you any ideas, please?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Thanks, Jeff -- your information seems incomplete.

We had a long session yesterday, and they said that nothing more could be done. One suggestion was to open a new user account on my Mac (but they did that yesterday, and it did not work); the other was to call Apple Care. All up, I have spent about 7-8 hours with Customer Service. Without Creative Cloud, my future use is rather restricted. I shall have to look a getting a refund, and find alternative software, it seems.


Gregl93708147, I am sorry, but I am still showing case ADB-6273882-B7L5 is open.  If you wish to resolve the current error, then please update your support case so that you can be escalated if needed.  You can use the process list in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your open support case.

You are also welcome to cancel your membership if you do not wish to proceed further with resolving the error.  You can find information regarding the cancellation process at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 13, 2019

I am sorry to hear that you are also experiencing errors, Gregl93708147.  If you feel this public forum discussion is relevant to you then please work with your organization to allow the error to be corrected as indicated by Jjjnyt in post #2 of this discussion.

Otherwise please try the suggestions offered by Kglad in message #1.  If you have questions, or still face errors, then please begin a new public forum discussion with the specific errors or problems that you are facing.

gregl93708147
gregl93708147Author
Participating Frequently
March 14, 2019

The people from Adobe Customer Care have removed and re-installed CC software 3 times. The last time, the guy took away all Adobe software. Each time they re-installed Creative Cloud, it  either loaded then stuck, or failed to load. Everything was fine until January. My computer is on a home network, with no administrator.

Unfortunately, Customer Care are not replying to my emails.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
March 15, 2019

Thanks, Jeff -- your information seems incomplete.

We had a long session yesterday, and they said that nothing more could be done. One suggestion was to open a new user account on my Mac (but they did that yesterday, and it did not work); the other was to call Apple Care. All up, I have spent about 7-8 hours with Customer Service. Without Creative Cloud, my future use is rather restricted. I shall have to look a getting a refund, and find alternative software, it seems.


Gregl93708147, I am sorry, but I am still showing case ADB-6273882-B7L5 is open.  If you wish to resolve the current error, then please update your support case so that you can be escalated if needed.  You can use the process list in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your open support case.

You are also welcome to cancel your membership if you do not wish to proceed further with resolving the error.  You can find information regarding the cancellation process at http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices