Skip to main content
B
babanatale
Participating Frequently
September 13, 2017
Answered

Re: CS6 Design & Web Premium fails install due to 'Adobe Support Advisor'

  • September 13, 2017
  • 1 reply
  • 1382 views

I am getting the sam message regarding "downloading Adobe Advisor..." however, I am not attempting to install to Seirra 10.12... My OS is El Capitan 10.11 ... Do you have any other work around?

    This topic has been closed for replies.
    Correct answer Govardhan.V

    Step 1)

    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon , PDAPP, install , setup... from Activity monitor.

    Step 2)

    Trash Adobe Application Manager folder from Applications>Utilities.

    Step 3 )

    1) Right click on Finder icon and  select "Go-To Folder" option.
    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library
      3)Then navigate to Application Support>Adobe.

    Open Adobe folder and rename OOBE folder to OOBE-old.

    Step 4)

    Click on the below link and download Adobe Application Manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

    Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

    Once the update is completed. Try to install CS6 apps again.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    September 13, 2017

    Branching to a new discussion.

    Babanatale if the install of CS6 is failing on Mac OS 10.11 then please review the installation logs to determine the error preventing installation.  Complete information on how to locate the installation logs is available at Troubleshoot install issues with log files in Adobe Creative Suite (CS6, CS5.5, CS5), PS Elements, and Premiere Elements​.

    You are welcome to post any specific errors you discover Babanatale.

    B
    babanataleAuthor
    Participating Frequently
    September 13, 2017

    Hi Jeff: Thanks for the reply.. Here is a look at my logs..

    Wed Sep 13 13:56:53 2017 [INFO] PIM - PIM Database is Up To Date.

    Wed Sep 13 13:56:53 2017 [INFO] PIM - Updater Inventory location:/Volumes/CS6 DesWebPrm/Adobe CS6 Design and Web Premium/Install.app/Contents/Frameworks/UpdaterInventory.framework/UpdaterInventory

    Wed Sep 13 13:56:53 2017 [INFO] PIM - trying to createOrUpdatePIMDbSchema.

    Wed Sep 13 13:56:53 2017 [FATAL] PIM - Error could not executeGeneralSQLQuery.

    Wed Sep 13 13:56:53 2017 [FATAL] PIM - Failed select count(*) from sqlite_master.

    Wed Sep 13 13:56:53 2017 [FATAL] PIM -  disk I/O error.

    Wed Sep 13 13:56:53 2017 [FATAL] PIM - Error in Get Table count.

    Wed Sep 13 13:56:53 2017 [FATAL] PIM - ERROR Failed select count(*) from sqlite_master.

    Wed Sep 13 13:56:53 2017 [ERROR] PIM - Could not createOrUpdatePIMDbSchema.

    Wed Sep 13 13:56:53 2017 [INFO] PIM - PIMSqlite closeDB status 0

    Wed Sep 13 13:56:53 2017 [ERROR] PIM - Failed to initialize ACF pim.db. Database is corrupted. Download a new copy of Adobe Application Manager from http://www.adobe.com,or install this product again.

    Wed Sep 13 13:56:53 2017 [FATAL] Setup - Unable to perform Disk space check.

    Wed Sep 13 13:56:53 2017 [INFO] Setup - TimeLog: End initial checks

    Wed Sep 13 13:56:57 2017 [INFO] Setup - =================  Exiting Installer with Code: 0  =================

    Apparently there is a problem when you have CC and your olde apps want to update through CC - so I have had to uninstall CC and use CC Cleaner .. This gave me my Photoshop back but didn't allow for Acrobat X Pro. I went in and did another clean, uninstall CS6 and the reinstall CS6; this time with no luck except the Warning (from above) ... This seems to go from bad to worse - I'm thinking of restoring my Yosemite, uninstalling CC and going from there... Any ideas or suggestions would be most welcome.  Thanks again, David (aka Babanatale)

    Govardhan.V
    Govardhan.VCorrect answer
    Participating Frequently
    September 13, 2017

    Step 1)

    Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon , PDAPP, install , setup... from Activity monitor.

    Step 2)

    Trash Adobe Application Manager folder from Applications>Utilities.

    Step 3 )

    1) Right click on Finder icon and  select "Go-To Folder" option.
    2) You will get a text box, type-in below command and then hit 'Return' key.

    /library
      3)Then navigate to Application Support>Adobe.

    Open Adobe folder and rename OOBE folder to OOBE-old.

    Step 4)

    Click on the below link and download Adobe Application Manager and install the same :

    http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

    Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

    Once the update is completed. Try to install CS6 apps again.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices