CS6 not genuine software?

[paule43050451]

This happened to me too.  When I bought my upgrade from CS5to CS6 from the Software Tech Company, I confirmed with Adobe that Software Tech was an authorized reseller and was listed on Adobe's site.  So I proceded.  Around 2016 I had a hard disk crash, and couldn't deactivate, so called Adobe.  They checked my records, found I was listed as a licensed owner of CS6, reset the activations and I was able to reinstall with a genuine download direct from Adobe.  Much later Adobe said my software was "not authentic", was "not authorized" and my "serial number and Key code had been deactivated". They said I could still use my CS5, but not CS6.  We had a long fight, but the only option was to force me on the CC subscription which I refused.  They threatened to actually interfere with my computer to deactivate the software.  I pointed out that it was genuine, was purchased from their approved vendor,  and used to be on my owned license list, but they had removed it.  The notices were full of false statements.  The only issue was that Software Tech had actually delivered a softway key for a volume user account in violation of the Adobe software license.  So Adobe's position was thay I had not paid Adobe for the upgrade.  But, Adobe also failed to disclose that they had sued Software Tech in 2014 and 2015, and won.  Adobe's claim included payment for all the CS6 upgrade licenses Software Tech sold, so when they won, the court ordered Software Tech to pay Adobe many millions of dollars.  That payment settled the lost revenue to Adobe that people like me who had paid to Software Tech that had not been properly paid to Adobe.  So, it turns out as I just learned December 26, 2022, that Adobe did in fact, as part of that law suit, receive the upgrade fee I paid Software Tech for my updrade to version of authentic CS6.  In my opinion Adobe owes me a valid key and serial number for CS6, and should reinstate my license.  I relied on Adobe's list of authorized sellers as recommended, I did nothing wrong, Adobe listed my CS6 as authentic and even reinstated my activations for me based on that, and then Adobe discovered its issue with Software Tech, belatedly, and deactivated my software, sued Software Tech, and Adobe was made whole.  So now, I am now the victim of both Software Tech and Adobe's reckless action and double dipping.

[kglad]

@paule43050451 

is cs5 installed?

[paule43050451]

yes, CS5 is installed, listed on my Adobe account as mine and functions, just as CS6 used to before they improperly removed it.  You can read that court case where the judge carefully considered as a separate part of the judgement, how much money Adobe recieved in 2015 for the Software Tech Store license and upgrade fees.  I paid Software Tech Store, and under court order Software Tech Store finally paid Adobe in 2015, which included my upgrade fee.  Adobe knew this 3 years later in 2018 when they still deactivated my key, even though they had accepted the payment from Software Tech Store.  That judgement applies only to those who bought from the Software Tech Store, which was listed in 2012 as an Adobe trusted partner on Adobe's own web site, from which authentic software was downloaded and validated for reinstall on a new computer in 2016.  Adobe needs to explain this, because it it is wrong legally.  Adobe was made whole and this becomes an illegal windfall profit.

[kglad]

ok, i'm not a legal expert, but i infer you have no questions about getting cs6 to work.

[paule43050451]

I would add that if Adobe's position was that my license was invalid, then they should not have been able to collect that money from Software Tech. They would have only been entitled to damages and costs, but not the separately enumerated unpaid upgrade and license fees for CS6 that Software Tech had not paid to Adobe, but which were paid to Adobe in that judgement by the court.

[kglad]

do you want help?

[paule43050451]

I last wrote to Adobe's CEO in Nov 2018 with everything except the lawsuit, because I just found that this week. Adobe has never brought up its recovery.  I am writing him again with this new to me information, that really undermines Adobe's position.  If you can help me get my serial number and  key reinstated or replaced I would greatly appreciate that.  I don't see Adobe as a victim anymore regarding the Software Tech Store since Adobe got paid but then pretended like they never got the upgrade fees, which they did.

[Peru Bob]

I'm sorry, but this is a user to user forum.  We are not Adobe employees.

We can't help with situations like this.