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craigm80791412
Participant
October 7, 2019
Question

Re: Download and install your Creative Cloud apps

  • October 7, 2019
  • 1 reply
  • 86 views

 Non of the latest installers work on our Windows Machines. Start the installers for CC application manager, it opens a page to authenticate, reports that you are all set but then the installer dose not continue. On our Macs on the same network, the installers work fine but they authenticate within the application and not through a webpage. Older CC application managers Windows clients dont have this issue (currently using version 4.3.0.256 as a work around to get staff up and running), just all the latest installers. Any ideas how to resolve this with the latest windows clients?    

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    1 reply

    I
    ITGURU7326
    Participant
    November 10, 2019

    I'm having this same issue. I am unable to install Adobe on my Windows laptop, I get the same screenshots you posted. I was already logged in when I downloaded the app (I tried the Creative Cloud app and the Adobe Acrobat app - both gave same result = nothing). and in the dialogue box that says click here if your browser is not responding.... I tried clicking but the link does not work.  It takes me in circles and it's frustrating considering I am paying top dollar for a program that I can't even INSTALL!!!

     

    I noticed that no one responded to your post.... I guess Adobe just doesn't care.

     

    Why can't we download these apps individually and then sync them with the creative cloud, or not. Why even force customers to download the Creative Cloud app FIRST? And for All of us CUSTOMERS who can't get the Creative Cloud app installed.... what then?  Why isn't there an available workaround????

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