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Re: Error 206 on a completely new PC

Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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I am having the exact same issue. I have Adobe Creative Cloud and other applications like Photoshop and Premiere on my PC and iPad using my account that is registered through my university. I just bought a brand new laptop for work and am getting the same error when trying to install both the Creative Cloud application and Photoshop. I have tried doing so on two different networks, both my apartment and a separate family household, and the same error occurs for both. I am able to use the software normally on my other devices on these networks, but not the new laptop. I have tried all the firewall and antivirus solutions and nothing seems to work. I would love help on fixing this.

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Explorer ,
Mar 10, 2024 Mar 10, 2024

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I just kept trying to install it and at one point it just went through. It took me 2-3 days of trying, but in the end it somehow just continued with the install process and finished it.

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Community Beginner ,
Mar 10, 2024 Mar 10, 2024

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Gotcha. At least there's a little hope then. Fingers crossed it fixes itself soon.

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Community Expert ,
Mar 10, 2024 Mar 10, 2024

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if time doesn't resolve it, these are the usual steps in fixing connection errors:

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if that fails, try https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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