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ralfa23701424
ralfa23701424
Participant
August 30, 2018
Answered

Re: ERROR Adobe Application Manager

  • August 30, 2018
  • 1 reply
  • 7293 views

We have a similar problem, but somehow harder to solve.

Info on used hardware/software:

  • Win10
  • Adobe Creative Cloud photo-abo (containing Photoshop and Lightroom)

We already tried reinstalling Creative Cloud and reinstalling Photoshop various times.

Result: It works for some time (a few days) and all of a sudden it does not work anymore and error messages pop up again.

We were already in contact with the adobe-support and were told to do the following. We followed these instructions but same result in the end: After a short time Photoshop did not work anymore; same error messages.

This is what the support told us to do:

Please proceed as follows in order to restore Creative Cloud Desktop:

1. Deinstall Creative Cloud Desktop like described in the following document:

https://helpx.adobe.com/de/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

2. Show hidden files an directories:

https://support.microsoft.com/de-de/help/14201/windows-show-hidden-files

3. Check if the following directories do still exist:

\Users\[user name]\AppData\Local\Adobe\AAMUpdater

\Users\[user name]\AppData\Local\Adobe\OOBE

\Program Files (x86)\Common Files\Adobe\AAMUpdater

\Program Files (x86)\Common Files\Adobe\OOBE

If they do still exist, delete them!

4. Reinstall Creative Cloud Desktop again using the following link:

https://www.adobe.com/de/creativecloud/desktop-app.html​

Can you advise?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Hi Jeff, we now implemented solution 4.

At first sight Photoshop seems to be working fine.

We will now observe what happens next in the following days. As I mentioned last time after having implemented solution 3 after a few days Photoshop was not working anymore.

So I will give you an update after a few days.

Best regards


Excellent, Ralfa23701424.  If you find that the error returns after a few days then please review the settings of any installed security or disk optimization software.  It may be that some type of clean up is periodically being performed on the computer that is damaging or removing the files necessary to run the Adobe Creative Cloud desktop application.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 30, 2018

Branching to a new discussion.

Ralfa23701424, what specific errors are you facing?  You responded to a discussion regarding the Adobe Application Manager.  Is that part of the current error that you are receiving?   When do you encounter the error regarding the Adobe Application Manager?

ralfa23701424
ralfa23701424Author
Participant
August 31, 2018

Hi Jeff,

thank you for your quick reply!

The one error message we receive also refers to the Adobe Application Manager. The other one refers to Adobe Creative Cloud.

I add a pic with the two errors we receive. Unfortunately they are in German.

Best regards

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 31, 2018

Thanks for the update, Ralfa23701424. From your original post, it appears you have implemented solution 1 through 3 in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged .  I would recommend you proceed to solution four and create a new local administrator account.  If you continue to encounter errors, then please reimplement solution 1 through 3 in the newly created account.

Please update this discussion if you have any questions, Ralfa23701424.

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