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Henrik Siegel
Participant
December 15, 2017
Question

Re: GoLive 9 is not allowing me to activate

  • December 15, 2017
  • 1 reply
  • 469 views

Hi Jeff. Please update this thread as soon as you have any news on how to activate GoLive 9 - I have the same issues as Ron and is facing an end of Trial Period in 20 days.

    This topic has been closed for replies.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    December 15, 2017

    Henrik Siegel it will not be possible for you to continue to utilize GoLive 9 as the activation server is no longer available.  Please contact our support team at contact-bumper so that alternate options to using GoLive can be discussed.

    H
    Henrik SiegelAuthor
    Participant
    December 15, 2017

    Hi Jeff. Thanks for quick response. I have been online with 3 different support agents now - and after 30 minutes I got a "I would request you to visit forums to fix your issue. As we are not trained on it. But we do have support for your issue on http://www.adobe.com/support/forums. You have to research at your own." 

    So... Now I'm back here. Is it possible to grab some file in the library from an already activated license on an old computer?

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    December 15, 2017

    Ok, thanks for the update Henrik do you have a case number from your interaction that I can reference?

    I am sorry to say but there is no way for you to continue to utilize GoLive.  It is not possible to activate it.  Once you update this discussion with your case number I can review the interaction to make sure the proper options were offered to you.

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