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Re: Horrible customer service?

New Here ,
Jul 06, 2023 Jul 06, 2023

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Terriblecustomer support. Impossible to locate a phone number to get much needed help from  human!!

. Yet I continue to get billed!!!

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Adobe Employee ,
Jul 06, 2023 Jul 06, 2023

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Hi Gregory,

We're sorry for the experience. You can contact our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Let us know if you have any questions.

 

Regards,

Shivangi

 

P.S. Moving this comment to a new post.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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