I have tried deleting files in the OOBE folder but it will not allow that so i cannot restart CC without releasing those files....in circles for hours this is unacceptable!

[CazCop]

HI there, I am also having the same issue, I have tried quitting the desktop app and logging out of creative cloud but still cannot delete the OOBE folder?!

[Atul_Saini]

Branched to a new discussion and moved it to Creative Cloud Download & Install

Hi CazCop,

Please share the exact message that you get while deleting "OOBE" folder. Are you unable to launch Creative Cloud? Kindly share the OS version that you are using as well so that we may assist you appropriately.

Meanwhile, here are some link that relates to Creative Cloud installation and behavior, which you may try in case, any of it relates to your problem.

• "Failed to install" error received when installing Adobe Creative Cloud desktop app
• Troubleshoot Adobe Creative Cloud download, install, and update issues
• Adobe Creative Cloud desktop application lists uninstalled Adobe apps as up to date
• Apps panel doesn't show installed Adobe Creative Cloud apps
• Adobe Creative Cloud desktop app doesn't open or shows a spinning progress wheel

Awaiting your response.

Thanks.

[CazCop]

Hi there

I have logged out of creative cloud in indesign, quit all adobe programes - quit the creative cloud desktop app then tried to delete the OOBE file I then get the message attached

[Atul_Saini]

Please make sure you are closing following processes and the try to rename OOBE folder.

CreativeCloud

Adobe CEF Helper`

Adobe Desktop Service

AdobeIPCBroker

Creative Cloud

Adobe Installer

AdobeUpdateDaemon

AdobeServiceInstaller

AAM Update Notifier

CCLibrary

node

Core Sync

I would also like to know what was your initial problem, why do you want to rename this folder. I want to know that so that we may check if there is any alternative solution to that situation.

Thanks.

[CazCop]

Was following the procedure on the forum as my apps are not listed on my CC desktop app and would like to update to latest versions.

See screenshot below

But have now managed to delete the files, thanks to your last reply - however having followed the steps above I still get this in my desktop app?!

Thanks

[CazCop]

Hi there

It has been nearly a month since I replied to your request and I still haven't heard anything from you!

I still cannot update any of my apps.

Can anyone advise if there is another way of contacting support - we do not appear to have telephone support?!

Regards

[Jeffrey_A_Wright · Accepted solution]

CazCop in the #4 post in this discussion the error message indicates that you do not have administrator access.  I would recommend working with the individuals or organization who manages your computer to install the updates.

If you believe you should have administrator access then please log in under a newly created Administrator account and try applying the updates again.  You can find details on how to create a new local administrator account at Adobe troubleshooting: Creating an admin account in Windows .