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CazCop
Participant
June 23, 2016
Answered

Re: I have tried deleting files in the OOBE folder but it will not allow that so i cannot restart CC without releasing those files....in circles for hours this is unacceptable!

  • June 23, 2016
  • 1 reply
  • 16408 views

HI there, I am also having the same issue, I have tried quitting the desktop app and logging out of creative cloud but still cannot delete the OOBE folder?!

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Hi there

It has been nearly a month since I replied to your request and I still haven't heard anything from you!

I still cannot update any of my apps.

Can anyone advise if there is another way of contacting support - we do not appear to have telephone support?!

Regards


CazCop in the #4 post in this discussion the error message indicates that you do not have administrator access.  I would recommend working with the individuals or organization who manages your computer to install the updates.

If you believe you should have administrator access then please log in under a newly created Administrator account and try applying the updates again.  You can find details on how to create a new local administrator account at Adobe troubleshooting: Creating an admin account in Windows .

1 reply

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
June 23, 2016

Branched to a new discussion and moved it to Creative Cloud Download & Install

Hi CazCop,

Please share the exact message that you get while deleting "OOBE" folder. Are you unable to launch Creative Cloud? Kindly share the OS version that you are using as well so that we may assist you appropriately.

Meanwhile, here are some link that relates to Creative Cloud installation and behavior, which you may try in case, any of it relates to your problem.

Awaiting your response.

Thanks.

C
CazCopAuthor
Participant
June 28, 2016

Hi there

I have logged out of creative cloud in indesign, quit all adobe programes - quit the creative cloud desktop app then tried to delete the OOBE file I then get the message attached

Atul_Saini
Community Manager
Atul_SainiCommunity Manager
Community Manager
June 29, 2016

Please make sure you are closing following processes and the try to rename OOBE folder.

CreativeCloud

Adobe CEF Helper`

Adobe Desktop Service

AdobeIPCBroker

Creative Cloud

Adobe Installer

AdobeUpdateDaemon

AdobeServiceInstaller

AAM Update Notifier

CCLibrary

node

Core Sync

I would also like to know what was your initial problem, why do you want to rename this folder. I want to know that so that we may check if there is any alternative solution to that situation.

Thanks.

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