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wilsonlaura
Participant
February 10, 2017
Answered

re-installing Adobe CS 6 (Student/Teacher Edition) on a new computer

  • February 10, 2017
  • 1 reply
  • 456 views

I purchased CS 6 a couple of years ago (not the subscription), and just got a new mac computer. I want to install on the new computer. Do I need to download the creative cloud desktop app to install? I found the download files in my order, and downloaded the dmg file, but it just kind of blinks and doesn't do anything when I try to open it.

    This topic has been closed for replies.
    Correct answer kglad

    Go to the link kglad posted and do what it says to install your OLD program on the NEW and 'not really compatible' Sierra


    per above, that initialize issue can be resolved by following this, https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 10, 2017

    no, you need to download the installation files.  education files are not publically available.  contact your school.

    when trying to install cs6 on a sierra computer, https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

    W
    wilsonlauraAuthor
    Participant
    February 12, 2017

    I have already downloaded the installation files (I am a home educator, don't need to contact my school), and now it says "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem."

    When I click "get adobe support advisor" it takes me to the Adobe Support page, and I don't know where to go from here.
    (I looked under "Download Creative Suite 6/non-subscriptions, but it basically just says to download and click on the installer - which i've done and it won't install: Download Adobe Creative Suite 6 applications )

    Just to clarify: I'm downloading creative suite 6 (student/teacher edition) on a mac os sierra. This is the second computer I'm trying to install the files on after my older mac was recently damaged.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    February 12, 2017

    Go to the link kglad posted and do what it says to install your OLD program on the NEW and 'not really compatible' Sierra


    per above, that initialize issue can be resolved by following this, https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

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