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Participant
March 13, 2020
Question

re installing CS6

  • March 13, 2020
  • 2 replies
  • 190 views

Hi,

I'm working with Adobe CS6. a few years ago I have istalled CS5.5 from a CD ROM and when I purchased an upgrade to CS6 I've received an upgrade files via Email. Yesterday I've replaced my old desktop with a new one, installed CS 5.5, but I can't fine th upgade files to CS6.

I have the upgrade license serial number with me,  

how can I get the upgrade files   ?

thanks,

Ofer

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2 replies

John T Smith
Community Expert
Community Expert
March 13, 2020

According to HOW LONG IS MY DOWNLOAD AVAILABLE at the next link the time is 3 years
-https://helpx.adobe.com/x-productkb/policy-pricing/adobe-stores-online-order-payment-faq.html
For CS6 and earlier you may download ONLY if you bought direct from Adobe via download
-Log-in to your account and click this link https://account.adobe.com/products
--click Order history on the left and then the link to your order that will show on the right
--and finally click the link "Downloads and serial numbers" that will appear
--as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you have what you need
-if you did not buy direct from Adobe via download you must find your original install
--if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought a download from a 3rd party vendor you will need to contact that vendor

AxelMatt
Community Expert
Community Expert
March 13, 2020

Adobe has removed older version from the public web sites. 

You have to contact Adobe directly for a download link. Have your serial number and details of original purchase available. Make it clear that you doesn't need support for an older product but need a download link. Click the link below and scroll down the page to Individual “Sign in to contact us” It should be possible to start an on-line chat with an Adobe agent. 

 

https://helpx.adobe.com/support.html 

 

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