Invalid serial number for Acrobat Pro 6.0

[udi_eldad]

Hi,

I have an old but good Adobe Pro DC 2019 with a valid serial number that I bought.

I'm moving to a new PC and wish to reinstall the app, but I don't have the link from Adobe anymore.

Also, for some reason, the serial number is invalid.

Please help! The chat wasn't helpful.

[Tariq Ahmad]

Hi @udi_eldad, 

Thanks for reaching out. 
Please visit this article, that explains registered products have download link available from Adobe website under manage account: https://adobe.ly/4mQ9uMh

Best regards,
Tariq | Adobe Community Team

[udi_eldad]

For some reason, the SN is invalid so I can not dowload the app

[kglad · Accepted solution]

@udi_eldad 

no, if you saw an invalid serial number you either made an error when entering the number OR you have the wrong installer.  details:

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number. ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual). and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file. that won't work even though photoshop is included in that suite.

you must use the (correct) suite's installation file (and you can choose to only install one program from the suite). here's official info about that error, http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html