Lightroom 5.7 Update Problem

[bos63254709]

When I try to download from Download Photoshop Lightroom  ​ the only available version for MacOS is a CCM version which doesn't accept my 5.0 serial number (even though it's registered on my Adobe account). Do you know any link to a stand alone version?

[Jeffrey_A_Wright]

Branching to a new discussion.

Bos63254709, sorry the serial number is not being accepted when you download and install Lightroom 5.7.1.  You mentioned you were using your registered serial number. Can you confirm you used the process listed in Find your serial number to locate your registered serial number?

If you are using your registered serial number, Bos63254709, then can you please provide more details on why you are reinstalling Lightroom 5.7.1?  What happened to the previous installation?  What else has occurred on this computer recently?  Anything that is causing you to reinstall Lightroom 5.7.1?

I look forward to your updates to this public forum discussion.

[bos63254709]

I'm switching from my old PC to a new iMac. But, really this is not the topic here, it's the CCM-version thats the problem.

How ever: I did finally managed to find a link to the correct version of LR5. So, problems solved. But, it would be very much less confusing for your customers if Adobe provided the correct link on the page where you claim it to be, instead of the CCM-version.

[bos63254709 · Accepted solution]

Forgot: A link to the stand alone version of LR 5.7.1 is found under your order history.

[Jeffrey_A_Wright]

Bos63254709, it is very likely your Lightroom 5 license is for Mac only.  This is why you are receiving a message that the serial number is invalid when you attempt to install on Windows.  You can confirm if it is a multi-platform license by reviewing the details under your registered serial number at http://www.adobe.com/.  For more details on how to review your registered serial number see Find your serial number .

[bos63254709]

No, as I said; The only problem is that you Adobe guys direct us to wrong version of 5,7.1. Sorry but it seems that you’re just pasting random answers to questions I haven’t even asked.

[Jeffrey_A_Wright]

Bos63254709, I am sorry, but I am just trying to understand why you are receiving the message that the serial number is invalid when you attempt to install Lightroom 5.7.1.  A Lightroom 5 serial number will be accepted by the Lightroom 5.7.1 installer.

If you are not receiving the message that the serial number is not valid, then can you please post the specific error message that you are receiving?  Also, can you confirm that you are installing on a newer computer running macOS or are you not installing on a computer running Windows?

[bos63254709]

Sorry if I were rude. Not my intension. Two things though:

1) Problem is already sorted. I found it out my self.

2) For future reference: There are two different versions of LR571. One for those who bought it through creative cloud, and one for those who bought it as a separat app. If you bought it separately, e.g. as an upgrade from LR5.0, you can't use the version for creative cloud, the ccm-version. The serial number won't be accepted. You need instead to download the correct version of 571, without the CCM-addition. This version is provided as a link on the same page as your serial number, your ”order history”. When you install this version serial numbers from 5.0 are already filled in. Just to click ok – and you're up and running.

[Jeffrey_A_Wright]

You are correct, Bos63254709, there are two versions of Lightroom 5.7.1.  A couple of years ago we replaced the download for Lightroom 5.7.1 that is available at Download Photoshop Lightroom to apply a needed security update.  The version of Lightroom 5.7.1, available through the Creative Cloud desktop app, also has this required security update.

It sounds like you are sorted out now, Bos63254709. 

For future viewers of this discussion, if you have a license for Lightroom 5, then please use the installation files for Lightroom 5.7.1 available at Download Photoshop Lightroom .  If the serial number is not accepted, then please implement the steps listed in Error: "The serial number is not valid for this product" | Adobe Creative Suite to resolve any software errors that may be causing the serial number to not be accepted.

Finally, if you have completed the steps listed in Error: "The serial number is not valid for this product" | Adobe Creative Suite , and the Lightroom 5 serial number is still not accepted, when installing Lightroom 5.7.1 from Download Photoshop Lightroom , then please work directly with our support team at Contact Customer Care so that the serial number can be reviewed.

For more details on how to locate registered serial numbers see Find your serial number .

[ctlsheng@gmail.com]

I just move my LR to a new computer and can not find the 5.7.1 update on adobe site.  Is it still available?

Li