Create a new thread and post all relevant information, like OS and version, memory, free disk space etc. It is no good for macOS users to hijack Windows threads and vice versa, if it is clear that the problem is OS related.
ABAMBO | Hard- and Software Engineer | Photographer
Please ensure your friend's Mac has the proper system requirements and a user profile with full administrative permissions to install software on the primary drive volume. Volume CANNOT be cAsE sEnSiTiVe or a removable flash storage device.