There was a problem processing your order, please contact our Customer Service team for assistance.

[i_anandsingh]

does it get resolved and if yes then please let me know...how???

i am also facing this problem

[Sheena Kaul · Accepted solution]

Branching into a new discussion

Hi anand,

We're sorry to hear that you have been facing troubles with the order processing.

Were you able to Contact Customer Care as report the same? Else you can provide me the order number and I can look it up for you.

Regards,

Sheena

[i_anandsingh]

thanku so much for your reply

yes I did contact the customer care they have given me the contact of re- seller in Delhi so looking forward to talking to them

as I tried to order today just to see the new prices(taxes) via online it again showed me the error so this was my order number

11162790305..

[Sheena Kaul]

Hi Anand,

I tried to check but this doesn't seem to be an Adobe order number, therefore, I am unable to pull up any details.

I would advise you to still check with your reseller and let us know what are the updates.

Regards,

Sheena

[Sheena Kaul]

Hi anand,

I was able to find the order under your Adobe ID and it shows that it was placed on 3rd of July itself.

Kindly wait for 24-48 hours for the completion of the order and then let me know.

Regards,

Sheena

[i_anandsingh]

THANKU VERY MUCH ....

AS I WAS ALMOST THERE TO CONTACT THE RE SELLER AND PURCHASE FROM THEM......

WILL SURELY WAIT FOR 2 MORE DAYS ...

THANKS.....:)

[Sheena Kaul]

You are welcome!

Appreciate your patience.

[i_anandsingh]

Hello Sheena,

Can you please confirm the order again as I didn't get an email till now the order confirmation mail just to confirm whether it's been placed or not ...... Or should I wait  more ...

[NoelleP]

Anyone else still having this issue?

[Syibro]

i use to has the same issue, so i call the bank what happen to my card.

the problem is, when you confirm the payment, you have to make sure you have enough money in your card, so when adobe confirm your payment they can immediately take your money. because if it's not then payment will not be succeed.