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A
abhikroy79
Inspiring
June 20, 2018
Answered

Re: Unable to Reach Adobe Servers

  • June 20, 2018
  • 1 reply
  • 5803 views

I am having the same problem on my iMac. Can you please advise on the fix?

Thank you.

Abhik

This topic has been closed for replies.
Correct answer abhikroy79

Kindly check and confirm if all the system requirements are met in your machine: Adobe XD System requirements.

Please refer to the following link to know how you can disable firewall: OS X: About the application firewall - Apple Support.

Let us know if this helps.


This is solved.

The problem was my Admin account in the mac and not the firewall. Once we added a new Admin account in the mac, we were able to download the Adobe files and XD from the cloud. Changing my ISP firewall settings to the bare minimum was not a solution either. The admin account did not have the necessary permissions to make changes to certain folders. My admin account is corrupted and I have to call Apple to figure it out, but I'm ok with using a different Admin user account for now. I hope this helps anyone else having the same problem which took me almost 3 days to figure out with Adobe.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
June 20, 2018

(Branched out as a new thread)

Hi Abhik,

As you have mentioned you are unable to use Adobe apps because of an error message 'Unable to reach Adobe servers', could you please let us know the exact version of Adobe apps you are trying to use or install.

Do you have any anti-virus, system optimizer, system firewall, internet or browser security software installed on your machine?

If yes, then please turn them off and try again.

If the answer is no, then please check the hosts file of your computer and if you see any Adobe related entries in it and then let us know.

Also, let us know if you are in an office environment or if this is your personal computer with personal internet connection.

Awaiting your response.

A
abhikroy79Author
Inspiring
June 20, 2018

I am installing the newest version.

Google Adobe XD and that's the one I am downloading.

A
abhikroy79AuthorCorrect answer
Inspiring
June 21, 2018

Kindly check and confirm if all the system requirements are met in your machine: Adobe XD System requirements.

Please refer to the following link to know how you can disable firewall: OS X: About the application firewall - Apple Support.

Let us know if this helps.


This is solved.

The problem was my Admin account in the mac and not the firewall. Once we added a new Admin account in the mac, we were able to download the Adobe files and XD from the cloud. Changing my ISP firewall settings to the bare minimum was not a solution either. The admin account did not have the necessary permissions to make changes to certain folders. My admin account is corrupted and I have to call Apple to figure it out, but I'm ok with using a different Admin user account for now. I hope this helps anyone else having the same problem which took me almost 3 days to figure out with Adobe.

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