where to find www.adobe.com/go/getserial

[CHARLIE5586]

I HAVE A NEW LAPTOP AFTER OLD ONE CRASHED I PURCSED THIS PRORAL IN GOOD FSITH BUT IT IS IMPOSSIBLE TO INSTALL. i WILL NEVER BUY ANYTHING FROM ADOBE AGAIN. THE PROGRAM APPEARS TO BE A SCAM OR A RIPOFF.  LOOKS LIKE I HAVE LOST MY MONEY

[kglad]

you purchased what?

and when did you purchase it?

[Jeffrey_A_Wright]

Charlie, which Adobe software or service are you trying to download and install? I don't see any purchases or active subscriptions under the e-mail address you used to post to this public discussion forum.

For non-subscription Adobe software see https://adobe.ly/3S0QM72 for details on how to access software registered to an account. ^JW

[Nancy OShea]

Check your account below to ensure you have an active subscription.

https://account.adobe.com/plans

From whom did you purchase a license?

If you got it from a 3rd party vendor like Amazon, Google or Apple iStore, you'll need to contact them directly.

[Nancy OShea]

Make sure your computer meets the minimum requirements. Most apps work on these systems, no more than 2 versions back:

• Windows 11 (64-bit) versions 24H2, 23H2; Windows 10 versions 22H2, 21H2;
• MacOS 15 (Sequoia), 14.7 (Sonoma), 13.6.7 (Ventura).

- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html