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Creative_Accountant
Creative_Accountant
Participant
July 10, 2018
Question

Re: Why Adobe Creative Cloud keeps uninstalling?

  • July 10, 2018
  • 4 replies
  • 7718 views

Not sure but it has happened twice, now.

When I go to uninstall via Windows "Programs and Features", it says already uninstalled. Gonna try a password change to see if that works...

Maybe its someone using my login? 😕😕

    4 replies

    G
    Grégoire23320066grgt
    Participant
    April 20, 2022

    Hi everyone ! 

    Anyone found a solution ? 

     

    On my personnal computer (on which I'm working as a freelancer), I've installed many many times Creative Cloud, XD, Photoshop. It seems that every time (or almost) I restard my PC, all of adobe's apps are uninstalling.

     

    I do not have specific error message while installing CC or other apps. It's just boring. Given the price of the solution it really bothers me.

     

    Any help would be appreciated.

     

    I'm running Win10 updated ASAP for every version.

      D
      dante4777
      Participant
      November 14, 2022

      yesterday i have installed creative cloud and everytime i try to install it it uninstalls itself, i bought a new computer and using my adobe license on this machine. even when i try to install a single app from cloud it installs and then immediately uninstalls itself.

       

      John Waller
      Community Expert
      John WallerCommunity Expert
      Community Expert
      November 14, 2022

      Are you downloading using the Cloud desktop  app?

      https://helpx.adobe.com/au/download-install/using/download-creative-cloud-apps.html

      r.gile
      r.gile
      Participant
      January 14, 2022

      Same thing here. On a Mac. Every night after a restart. 

       

      B
      bombadillo2
      Known Participant
      June 30, 2020

      This is happening to me on mac. Apparently it has something to do with auto-update being on: it uninstalls the old one and installs the new one. However, I was given NO WARNING. The fonts in my Typekit simply stopped working suddenly and it took me all this time to realize Creative Cloud was no longer installed, and to figure out why. I am so frustrated. I'm unable to install Creative Cloud again because "another installer is working" however... that "other installer" is nowhere to be found. I guess I just have to WAIT and see if the "installer" is CC, and wait to see if it's successful? Adobe, this is not okay.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        July 10, 2018

        Branching to a new discussion.

        Creative_accountant, are you receiving any error messages when reinstalling the Adobe Creative Cloud desktop application?  What version of Windows are you installing on?  Finally, where is this computer located, at home or in an office?

        Creative_Accountant
        Creative_AccountantAuthor
        Participant
        July 10, 2018

        Hi Jeff

        No. No messages on re-install. Just asks me for my email/password to login to the cloud, then all is good.

        I am running Win 10 fully patched. Computer is at home.

        Creative cloud just seems to un-install itself, for some reason.

        Govardhan.V
        Govardhan.V
        Participating Frequently
        March 11, 2019

        Bumping this because I'm having the very same problem. First it was Photoshop uninstalling itself and now Premiere Pro is doing it.


        There has been few reports that few applications got removed after updating Windows ,if that is the case ,we need to investigate.

        Some occasion while updating Windows cannot migrate some of the apps and auto remove it. I am not sure whether that is the case , however will need more details.

        Was there any Windows Build version update was happened ? What is current Windows Build version?

        What was the recent Windows patch update which got installed?

        What Security Suite is installed on the machine and what is the version ?

        Also run , System File Check command and share the results. if there is any error , then we need to check with CBS log.

        https://support.microsoft.com/en-in/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

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