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ottopixel
Participant
March 26, 2017
Answered

Re: Why are my Creative Cloud Applications not working?

  • March 26, 2017
  • 1 reply
  • 230 views

Is there an issue with Adobe today? March 26/17.

The Creative Cloud app on my iMac & Macbook pro will not finish updating. I have no options shown. I can not even log out. Only open app and see it stuck at 7%. If I Quit app and reopen same thing or I get a 201 ERROR.

Also I tried to sign in online for the Portfolio App. Where you pick a template and create a website. I would click on sign in and the browser would not react. Sign in showed as hyperlink, but no action when clicked. Refresh did not help.

Update:

I signed out in Photoshop

Relaunched Creative Cloud. Signed in. Same thing. Shows update available. Starts download/ Stalls at 6 or 7%.

Clicking on the gear symbol top right only provides the option to open as window, or QUIT.

Also: Update automatically is checked. Should that not have done the update automatically, rather than request I click on "Download"?

This topic has been closed for replies.
Correct answer kglad

no problem for me.  checking for updates verified all my apps are up-to-day within a few seconds.

but there are servers in different parts of the world.  (i'm in so cal)

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 26, 2017

no problem for me.  checking for updates verified all my apps are up-to-day within a few seconds.

but there are servers in different parts of the world.  (i'm in so cal)

confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    O
    ottopixelAuthor
    Participant
    March 26, 2017

    Further details:

    I was able to sign out and back in on my laptop as I described.

    Going to my desktop I am unable to logout in any app. (PS/LR etc).

    Creative Cloud App same with no responses.

    Is any clue given by the fact Creative Cloud App does not offer any options in preferences, other than open in window & QUIT?

    I will pursue regards the link you provided.

    Thanks

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 26, 2017

    i don't know the significance of seeing limited preferences options.

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