Skip to main content
P
patriciak54222260
Participant
December 18, 2015
Question

Receiving this error installing Creative Cloud Mac OS 10.11.1

  • December 18, 2015
  • 2 replies
  • 494 views

2/10/15 18:04:40:732 | [INFO] |  | OOBE | DE |  |  |  | 60766 | DEVersion: 6.0.0.0

12/10/15 18:04:40:734 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

12/10/15 18:04:40:740 | [INFO] |  | OOBE | DE |  |  |  | 60766 | ::START TIMER:: [Total Timer]

12/10/15 18:04:40:740 | [INFO] |  | OOBE | DE |  |  |  | 60766 | CHECK: Single instance running

12/10/15 18:04:40:740 | [INFO] |  | OOBE | DE |  |  |  | 60766 | CHECK : Credentials

12/10/15 18:04:40:740 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Load Deployment File

12/10/15 18:04:40:740 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Create Required Folders

12/10/15 18:04:40:740 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Assuming uninstall mode

12/10/15 18:04:40:740 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Lookup for master payload

12/10/15 18:04:40:741 | [ERROR] |  | OOBE | DE |  |  |  | 60766 | DW040: The product "{39C9FB9C-7A84-11E1-B574-D095DF20721F}" is not installed. Cannot proceed with the uninstall

12/10/15 18:04:40:741 | [INFO] |  | OOBE | DE |  |  |  | 60766 | ##### Running EDT Workflow #####

12/10/15 18:04:40:741 | [INFO] |  | OOBE | DE |  |  |  | 60766 | :: END TIMER :: [Total Timer] took 1 milliseconds (0.001 seconds)

12/10/15 18:04:41:751 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Uninstalling AAM

12/10/15 18:04:41:757 | [INFO] |  | OOBE | DE |  |  |  | 60766 | AAM Uninstall Status: -1 and 0

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | -------------------------------------- Summary --------------------------------------

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 |  - 0 fatal error(s), 1 error(s)

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | OSX version: 10.11.1 

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 |

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | ERROR: DW040: The product "{39C9FB9C-7A84-11E1-B574-D095DF20721F}" is not installed. Cannot proceed with the uninstall

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 |

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Please search the above error string(s) to find when the error occurred.

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | These errors resulted in installer Exit Code mentioned below.

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | -------------------------------------------------------------------------------------

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 |

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Exit Code: 33 - The product is not installed, cannot uninstall.

12/10/15 18:04:41:758 | [INFO] |  | OOBE | DE |  |  |  | 60766 | Please see specific errors for troubleshooting. For example, ERROR: DW040 ...

12/10/15 18:04:43:398 | [INFO] |  | OOBE | DE |  |  |  | 60781 | DEVersion: 6.0.0.0

12/10/15 18:04:43:420 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Loading library from /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

12/10/15 18:04:43:463 | [INFO] |  | OOBE | DE |  |  |  | 60781 | ::START TIMER:: [Total Timer]

12/10/15 18:04:43:484 | [INFO] |  | OOBE | DE |  |  |  | 60781 | CHECK: Single instance running

12/10/15 18:04:43:485 | [INFO] |  | OOBE | DE |  |  |  | 60781 | CHECK : Credentials

12/10/15 18:04:43:485 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Load Deployment File

12/10/15 18:04:43:485 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Create Required Folders

12/10/15 18:04:43:485 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Assuming uninstall mode

12/10/15 18:04:43:486 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Lookup for master payload

12/10/15 18:04:43:588 | [ERROR] |  | OOBE | DE |  |  |  | 60781 | DW040: The product "{610AABC3-96C8-4285-BAFE-9229AE2240AE}" is not installed. Cannot proceed with the uninstall

12/10/15 18:04:43:588 | [INFO] |  | OOBE | DE |  |  |  | 60781 | ##### Running EDT Workflow #####

12/10/15 18:04:43:588 | [INFO] |  | OOBE | DE |  |  |  | 60781 | :: END TIMER :: [Total Timer] took 125 milliseconds (0.125 seconds) DTR = 32 KBPS (0.03125 MBPS)

12/10/15 18:04:44:596 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Uninstalling AAM

12/10/15 18:04:44:615 | [INFO] |  | OOBE | DE |  |  |  | 60781 | AAM Uninstall Status: -1 and 0

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 | -------------------------------------- Summary --------------------------------------

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 |  - 0 fatal error(s), 1 error(s)

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 | OSX version: 10.11.1 

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 |

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 | ERROR: DW040: The product "{610AABC3-96C8-4285-BAFE-9229AE2240AE}" is not installed. Cannot proceed with the uninstall

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 |

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Please search the above error string(s) to find when the error occurred.

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 | These errors resulted in installer Exit Code mentioned below.

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 | -------------------------------------------------------------------------------------

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 |

12/10/15 18:04:44:617 | [INFO] |  | OOBE | DE |  |  |  | 60781 | Exit Code: 33 - The product is not installed, cannot uninstall.

This topic has been closed for replies.

2 replies

Pattie-F
Pattie-F
Legend
December 22, 2015

I am moving this discussion to the Creative Cloud Download & Install forum.

chiru_ras
Adobe Employee
chiru_ras
Adobe Employee
December 18, 2015

Hi

1. Please open ""Applications"" menu and make sure that there is no application as ""Adobe Creative Cloud""

2. Please open ""Utilities"" and delete the folder named ""Adobe Application Manager""

3. Access the location ""/library/Application Support/Adobe"" and delete the folder named ""Adobe Application Manager""

4. Try re-installing Adobe Creative Cloud App

If this doesn't work, try restarting the MAC in ""Safe mode"" and try to install CC App. you can access the link as follows to get the details how to restart the MAC in Safe Mode.

Try safe mode if your Mac doesn't finish starting up - Apple Support

Thank you.

P
patriciak54222260Author
Participant
December 19, 2015

Thanks but it didn't work.  Seems like it got further but now is just stuck at Completed payload 58 of 203.  This is so frustrating.  The amount of hours I have spent installing and uninstalling is unbelievable. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices