Recover Perpetual Licenses

[Luis32526196ai7x]

Hello,

I have two old perpetual licenses, one for AcrobatPro DC and one for Acrobat Pro X.

I tried installing Acrobat Pro DC on my PC and activate it but when I enter the license number it said not valid. Tried with different versions of DC with the same result.

How can I verify what's the correct version I need to use with my license number?

I also tried registering it on my account and got a message saying it was already used.

I used this license in the past and stoped using it when I got a suscription through my work, but now it was cancellled and I would like to have at least an older version of Acrobat.

How do I recover my old DC or X licenses?

Thanks.

[kglad]

you may have a tough time with that, but this is available to you (though whether it's applicable to you, i don't know) - https://helpx.adobe.com/x-productkb/policy-pricing/volume-licensing-site.html

also, if you purchased from or registered with adobe and remember your adobe id, you can check your account - https://account.adobe.com

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Nancy OShea]

Acrobat X is long gone. 

https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

Log-in below with your Adobe ID & Password.

https://account.adobe.com/products

The current version of Acrobat Pro Continuous Release is 2024.  It contains the latest security & compatibility updates required for continued use of the product.

MODERN OPTIONS:

==============

FREE Acrobat Reader -- view, comment, & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat (Pro or Standard) -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

Hope that helps.