Redeem page not showing

New Here ,
Mar 17, 2022 Mar 17, 2022

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I am having problems with the redeem page "https://redeem.licenses.adobe.com/getserial"

No matter what i do the page is stuck on a loading screen. (some small squares rotating)

Have tried on 3 different browsers: Chrome / Edge / Firefox.

Running Windows 11 on a brand new PC.

Have now spent 8 hours trying to install Photoshop Elements 2022 and managed to hit pretty much every single possible installation problem on the way.

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Activation , Installation

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correct answers 1 Correct answer

Adobe Employee , Mar 17, 2022 Mar 17, 2022

Stig, I am sorry but a number of our services are currently unavailable.  Please bookmark and refer to https://status.adobe.com regarding the current outages.

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Community Expert ,
Mar 17, 2022 Mar 17, 2022

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I get the same thing.

@Jeff A Wright 

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Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

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Stig, I am sorry but a number of our services are currently unavailable.  Please bookmark and refer to https://status.adobe.com regarding the current outages.

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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ALL SERVICES SHOW GREEN BUT "https://redeem.licenses.adobe.com/getserial" STILL DOES WORK.

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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This is not the correct answer. Status page shows All Adobe services are available,but the page will still not load!

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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Why do you keep merging my new discussions with this one? There is no correct answer in this discussion. Your status page shows all services ok. Your 'redeem' page does not work and has not worked for days. When will I be able to redemm my product?

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Wais, you are correct; the redeem page is down at the moment.  For the status of any Adobe services, please go to https://status.adobe.com/.  I am unsure why the current outage is not showing as they were yesterday.  Please begin a secure chat session if you need additional assistance at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

 

 

While I appreciate it is frustrating not being able to redeem your redemption code, adding numerous public discussions on the topic will not resolve the error with the server.  You can use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to update any active support cases.

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New Here ,
Mar 18, 2022 Mar 18, 2022

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It took a while to find the chat, but they are quite efficent and after a few minutes my new Elements was up and running without using the redeem page.

Thanks 🙂

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Community Beginner ,
Mar 17, 2022 Mar 17, 2022

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Having same issue with https://redeem.licenses.adobe.com/getserial

Will try again tomorrow.

 

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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Same problem here. Has not been working for two days. They had no problem taking my money.

When will I be able to use the software I purchased?

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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The redeem page appears to be working now.

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Community Beginner ,
Mar 18, 2022 Mar 18, 2022

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LATEST

Yes, I just tried again and page laoded and I got my Serial #.

 

Thanks

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