Redeemed code earlier, but never downloaded

[edl700p]

I'm currently a student in college and we were given a redemption code for a free year of Creative Cloud.  We received this code last year, and I initially logged in and redeemed the code, but never downloaded the software.

I'd like to do that now, but all I can get is the free trial version.  When I try to put the code in again it says it has already been redeemed.

Is there any way I can get still get my free year (non trial version)?

[shawn_starc]

In this case I suggest you to contact Adobe Customer support: Contact Customer Care  . May be they can help

[edl700p]

Yeah, I did, nothing they can do (gee, big surprise).

[Jon Fritz]

The clock on your year subscription would have started ticking when you entered the redemption code, whether you downloaded any programs or not.

I would think it would be a fair bit easier to explain the issue and get a new code from the school, than to get Adobe to roll back the clock on your expired subscription.

[edl700p]

It would seem that since it is subscription based, they would be able to see that I was never connected or using it, but apparently not.

The school throws out these freebies all the time for stuff, but back then I didn't need it for any classes.  I do for an upcoming class and figured since I never used it, I could get it reinstated.  If the school no longer has codes, then I'll just pay for a student subscription for a year.  My degree is not in web or graphic design, but I do have this class.  I'll probably never use it again once done.  Just trying to save a few bucks if possible.  Would be less painful if I could do a month by month subscription instead of a year minimum.

[Abambo]

the clock starts when you redeem the code. It’s like renting a car and never driving it.

[Nancy OShea]

edl700p  wrote

Would be less painful if I could do a month by month subscription instead of a year minimum.

You can certainly buy an individual app on a regular month-to-month plan.  You'll pay a bit more per month but you can cancel anytime without penalty.   

Creative Cloud pricing and membership plans | Adobe Creative Cloud