Skip to main content
E
edl700p
Participating Frequently
March 19, 2019
Question

Redeemed code earlier, but never downloaded

  • March 19, 2019
  • 1 reply
  • 1086 views

I'm currently a student in college and we were given a redemption code for a free year of Creative Cloud.  We received this code last year, and I initially logged in and redeemed the code, but never downloaded the software.

I'd like to do that now, but all I can get is the free trial version.  When I try to put the code in again it says it has already been redeemed.

Is there any way I can get still get my free year (non trial version)?

This topic has been closed for replies.

1 reply

shawn_starc
shawn_starc
Inspiring
March 19, 2019

In this case I suggest you to contact Adobe Customer support: Contact Customer Care  . May be they can help

E
edl700pAuthor
Participating Frequently
March 19, 2019

Yeah, I did, nothing they can do (gee, big surprise).

E
edl700pAuthor
Participating Frequently
March 19, 2019

The clock on your year subscription would have started ticking when you entered the redemption code, whether you downloaded any programs or not.

I would think it would be a fair bit easier to explain the issue and get a new code from the school, than to get Adobe to roll back the clock on your expired subscription.


It would seem that since it is subscription based, they would be able to see that I was never connected or using it, but apparently not.

The school throws out these freebies all the time for stuff, but back then I didn't need it for any classes.  I do for an upcoming class and figured since I never used it, I could get it reinstated.  If the school no longer has codes, then I'll just pay for a student subscription for a year.  My degree is not in web or graphic design, but I do have this class.  I'll probably never use it again once done.  Just trying to save a few bucks if possible.  Would be less painful if I could do a month by month subscription instead of a year minimum.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices