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edl700p
Participating Frequently
March 19, 2019
Question

Redeemed code earlier, but never downloaded

  • March 19, 2019
  • 1 reply
  • 1086 views

I'm currently a student in college and we were given a redemption code for a free year of Creative Cloud.  We received this code last year, and I initially logged in and redeemed the code, but never downloaded the software.

I'd like to do that now, but all I can get is the free trial version.  When I try to put the code in again it says it has already been redeemed.

Is there any way I can get still get my free year (non trial version)?

This topic has been closed for replies.

1 reply

shawn_starc
shawn_starc
Inspiring
March 19, 2019

In this case I suggest you to contact Adobe Customer support: Contact Customer Care  . May be they can help

E
edl700pAuthor
Participating Frequently
March 19, 2019

Yeah, I did, nothing they can do (gee, big surprise).

Jon Fritz
Community Expert
Jon FritzCommunity Expert
Community Expert
March 19, 2019

The clock on your year subscription would have started ticking when you entered the redemption code, whether you downloaded any programs or not.

I would think it would be a fair bit easier to explain the issue and get a new code from the school, than to get Adobe to roll back the clock on your expired subscription.

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