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Participant
April 29, 2017
Answered

Redemption code for Lightroom 6

  • April 29, 2017
  • 1 reply
  • 2203 views

I recently purchased Lightroom 6 from Best Buy as a disk. There is no serial number with the disk and the serial number on the receipt contains letters, so it won't work. I loaded it into my computer and followed the address to type in my redemption code to receive my serial number and it said that the serial number was not necessary. I finished loading it onto my computer but it turns out to be a trial offer and was trying to get me to purchase the subscription. I uninstalled it and tried again with the same result. Now it won't accept my redemption code. I have a $160 disk that won't load and I can't return.

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Correct answer Peru Bob

See here:

Redemption code help

and here:

Find your serial number

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
April 29, 2017
Participant
May 3, 2017

I've tried them both. When I input my redemption code to get my serial number it says "oops this code has already been redeemed using a different adobe ID.

As I stated in the beginning, when I first input the redemption code it told me I didn't need a serial number and loaded me with a trial version. I uninstalled and tried again. Now it won't says the redemption code has been used.  

Peru Bob
Community Expert
Community Expert
May 3, 2017

Try the chat option here:

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