Hi everyone, I have bought a large number of redemption codes from Adobe-authorized resellers in the USA.The reseller is listed on Adobe's website: https://www.adobe.com/partners/partnerfinders.html When I try to redeem the codes, Adobe's website shows all of them they are successfully redeemed.Then, when I check back into my account, the plan expiration date is NOT correct, because some of the subscription years are missing.I tried to contact Adobe support three days ago, and they say a dedicated team is working on it, and checked back today, and they say they are still working. This makes me super anxious since I bought the redemption codes for hundred of dollars...Does anyone have a similar issue? Or it's just me...

F

Future Liang

Participant

Question

Redemption Code for Subscription

Forum|Forum|2 years ago
March 5, 2023
3 replies
2289 views

Hi everyone,

I have bought a large number of redemption codes from Adobe-authorized resellers in the USA.

The reseller is listed on Adobe's website: https://www.adobe.com/partners/partnerfinders.html

When I try to redeem the codes, Adobe's website shows all of them they are successfully redeemed.
Then, when I check back into my account, the plan expiration date is NOT correct, because some of the subscription years are missing.
I tried to contact Adobe support three days ago, and they say a dedicated team is working on it, and checked back today, and they say they are still working.

This makes me super anxious since I bought the redemption codes for hundred of dollars...

Does anyone have a similar issue? Or it's just me...

Activation

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Futurelyf, sorry for the frustrating experience of redeeming your redemption codes. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates or have any additional questions about your active support case ADB-28320119-Z8S5. We appreciate your patience.

You may want to consider purchasing directly through Adobe to avoid using redemption codes in the future. For additional information on the redemption process, see https://helpx.adobe.com/download-install/kb/redemption-code-help.html

F

Future LiangAuthor

Participant

Hi Jeff,

I've sent you a private message about the case. Can you please check it and revert back to me?

Thanks,

Yifan

Jeffrey_A_Wright

Community Manager

Futurelyf, I appreciate your wish for this to be resolved quickly. I do see that your update to support case ADB-28320119-Z8S5 was recorded today. The support case is currently pending our response.

Please bookmark and use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions or concerns about redeeming your redemption codes.